Retail Team Leader - London, United Kingdom - LOAF

LOAF

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives.

Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK.

We now have 10 'slowrooms', or Shacks (stores to everyone else), with more on the way. It's an exciting time to join an ambitious business.

Our Battersea Shack are looking for a customer focused, full time Team Leader to wow our customers

The job:

Welcome and engage in conversation with every Shack visitor
Ensure tiptop product knowledge and understanding of the brand at all times
Consistently provide helpful and informed service
Help customers with their selections and provide honest opinions and styling advice when required
Process cash and card transactions
Assist customers with processing orders on line
Ensure visual presentation is upheld with the care you would give to your own home
Actively rotate stock, working with VM where appropriate
Undertake replenishment and management in an efficient and timely manner
Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
Maintain a safe and healthy work environment
Have an awareness of store and stock security requirements
Inform the relevant manager as and when any showroom or product maintenance is required
Be passionate about our brand and products
Work effectively within the team and alongside Shack Managers
Resolve tricky customer queries and concerns, escalate to the Shack Manager when necessary
Inspire and support the team to provide the best Loaf experience, to directly impact sales
Observe and mentor the team, providing feedback to enable them to improver and develop
Working with the management team to ensure Shack targets and goals are achieved and budgets maintained
Deliver training and product updates clearly and effectively to the team, identify when training is necessary
Effectively delegate and oversee Loaf daily tasks
In conjunction with the Manager, maintain and set staff rotas
Opening and closing the Shack and recording staff attendance, absence etc.
Assuming responsibilities of the Shack Manager in their absence

We're looking for

Previous experience within a customer facing role
Strong interpersonal skills with excellent communication and listening skills
The ability to work independently and show initiative
The ability to take responsibility and be accountable for your actions
Excellent attention to detail
Confidence and common sense
Excellent motivation and people management skills
Conscientious and diligent with focus on details and regard for the bigger picture
Organisational skills with the ability to be flexible to change
Demonstrate commercial awareness and passion for the Loaf brand
A great team player with the ability to promote and help build a positive work environment
Ability to support Management in communicating and realising shared vision for the Shack
Flexibility and availability to work at our Shack during our Monday to Sunday opening hours