Booking Clerk/receptionist-maternity - Stevenage, United Kingdom - East and North Hertfordshire NHS Trust

East and North Hertfordshire NHS Trust
East and North Hertfordshire NHS Trust
Verified Company
Stevenage, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are recruiting for a Maternity Booking Clerk/Receptionist who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.


We have a 9-month secondment opportunity for a Maternity Booking Clerk/Receptionist who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This role will involve cross site reception cover for Lister Hospital, QEII Hospital and Hertford County Hospital.

The role also involves office-based administration supporting the maternity service, managing referrals, phone lines, preparation of clinics and many other administration tasks.


You will need to be able to work within a very busy and demanding environment and be flexible and able to work shift patterns.

The work pattern for this role would be working a Monday to Friday, hours 8-4pm or 9-5am.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond


The Maternity Booking Clerk will be one of a team of Administration Clerks providing a clerical/administrative support for the Consultants and their respective medical teams within the Obstetrics and Gynaecology Directorate.


The post holder will deal directly with patients and relatives over the telephone and in person, accurately registering and updating details onto the hospital and national databases and assisting in any enquiries from internal or external agencies.


The Maternity Booking Clerk will use initiative when dealing with sensitive information, difficult, distressed, and emotional patients and have empathy.


East and North Hertfordshire NHS Trust, are proud of the range of general & specialist services we provide & our 6,000 plus dedicated staff ensure our patients get the best care.

Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.


We run the following hospitals:


  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood


We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients.

We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees.

Employees are entitled to seek to work flexible working patterns & we are committed to listen & consider all requests.

Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
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