Customer Testing Specialist - London, United Kingdom - BT

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Testing Specialist

Job Req ID:8088
Posting Date:27-Jan-2023
Function:Software Engineering
Location:Judd Street, London, United Kingdom
Salary:Competitive with great benefits
About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.
About the role
The Specialists owns, delivers and is accountable for all aspects of Innovations in testing within their scope, which is typically fixed and well defined. They manage the day to day test activities, optimising quality, coverage, velocity and enhancement of tests in the context of the unit test strategy. Drivng the power of innovations in areas such as Aritificial Intelligence, RPA, & Machine learning to provide transformative outcome for Openreach QA & Test.
Specialist is responsible for managing the effective test intelligence aspects of the Test Strategy. This will involve direct management of the Partners. Test Manager will need to manage both operational aspects of the Test Strategy & Intelligence of Quality Assurance. The manager will be responsible for the Test Scope and also for ensuring that this scope is tested in an optimal way withing the delivery timescales. This role is a pivotal role between Test and delivery teams, and this person shall have thorough product knowledge and good stakeholder engagement. The role holder will also manage test transformation for the test intelligence area, and needs to conversant with test industry trends, industry knowledge, and always assessing the effectiveness of the QA & Testing and looking for continual improvement on how deliver high quality testing.
You'll have the following responsibilities
Coordinates a diverse team and creates the initial test schedule to deliver all aspects of testing to time, budget and quality targets, holding accountability for producing outlines of solutions and defining depth of testing required.
Monitors day to day activities to ensure all objectives are achieved, reviewing reports and statistics to unblock any issues.
Provides technical expertise within their area and shares knowledge with team to scope and deliver testing requirements.
The role is accountable for all test process related activities throughout the lifecycle for their domain, including test estimation across their defined area.
The role is responsible for management of test planning and execution, to achieve business milestones, and in particular to support 'bug fix' and retest cycles inside delivery cycles.
Accountable for the coaching & mentoring of test professionals, including line management of BT direct reports, Matrix BT Teams and Third party supplier teams.
The role is responsible for driving continuous improvement of their own team and the organisation health of their team.
Manage deliverables within the test budget allocated to them with the agreed measures and KPI's, including resource management and work prioritisation
Maintains optimum test execution rates by expert scheduling of tests. Liaises with customers, vendors, project and programme management alike and reliably delivers results to meet expectations.

You'll have the following skills & experience

Stakeholder Management: Interacts with customers and senior internal stakeholders including project and programme managers to gather insight and feedback to inform testing requirements and approach.
Testing Concepts: Understands nonfunctional testing including: performance, resilience, usability, security penetration. Experienced in implementing a number of these. Aware of the tools that available to support these kinds of testing. Understands endtoend and multisystem testing issues and techniques
Problem Solving: Ability to solve complex defect triage / diagnostic problems which may require detailed input from several teams including 3rd parties. Solve day to day problems to keep test team on track including environment, blocking defect Triage if extensive delay. Solve complex environment issues including contention, config management
Change Management: Managing change within own discrete team and sharing experience and approach with others. Adapting plans and test approach to accommodate changing business requirements in direct area
Commercial &

Risk Awareness:
Able to underta