Careers Advisor - Dover, United Kingdom - NUYU Academy Ltd

Description

Careers Adviser

Salary:
£12.50 per hour


Contract:
Part time, freelance.


Location:
Kent


Reports to:
NUYU Academy's Managing Director


Job Purpose:

• Provide Careers Information, Advice and Guidance to adults on a range of opportunities, including learning, career paths and employment.
• Provide support to adult customers from a variety of backgrounds, in a range of community and employer settings, or remotely using telephone or video calling.
• Advisers empower customers, enabling them to overcome barriers to progression and make informed career decisions about their futures.
• To work within the National Careers Service team, which is an outcomebased contract requiring the ability to work towards and meet individual and team performance targets.

Main duties and responsibilities:

• Careers Advisers will work across the National Careers Service delivery area for CXK. Delivery will be undertaken from a range of venues e.g. Job Centre Plus, libraries, colleges and community settings, or remotely using telephone/video calls.
• Careers Advisers will need to be confident users of IT and should be flexible, highly organised and display excellent time management skills.
• Deliver clear and unbiased information, advice and guidance (IAG).
• To provide IAG on all matters relating to learning and work, including employment, education and training
• To work with customers in a 1:1 or group setting, using appropriate resources and tools.
• To work with customers in a facetoface or virtual setting as required.
• Achieve a range of set quantitative and qualitative targets using a case load management approach, and utilising the customer management system (CRM) effectively.
• Identify and engage with priority customer groups to identify barriers to their progression in education, training and employment.
• Support customers to produce a personal careers action plan which is realistic and tailored to their future plans and support needs.
• Determine the most suitable support for a customer and signpost or complete referrals to specialist partners where appropriate, adopting an advocacy role when required.
• Ensure all delivery evidence is complete and compliant in line with contract and quality standards and that all customer records are accurate and handled in accordance with appropriate confidentiality and data protection legislation and guidance.
• To complete regular and timely follow up tracking for all customers, in order to provide ongoing support and to achieve all relevant contractual outcomes.

SMS, ensuring all interventions are recorded on management information system.

• Take a proactive and highly visible approach to developing working relationships with other professionals both internal and external, including provision of feedback, agreeing priorities and reviewing arrangements.
• Work innovatively with partner agencies to develop an effective, multiagency approach to meet the needs of individuals.
• Develop and maintain an understanding of the role and work of external agencies, service providers, employers and training providers
• Identify and develop new business opportunities and partnership networks, extending the reach of the service.
• Appropriate use of diagnostic processes and assessment tools.
• To provide labour market, educational, occupational and other local information to enable clients to make informed decisions.
• Develop and maintain a full understanding of government initiatives to help customers to make informed choices on the range of learning and employment opportunities available to them.
• Keep up to date with current and future job demands. This will include the collection and interpretation of labour market information.
• To promote the service and adhere to the company and National Careers Service branding guidelines.
• Create and use accurate and impartial resources to help and support customers
• Be responsible for safeguarding and promoting the welfare of customers
• Develop and maintain personal and professional effectiveness by participation in performance review processes/observations and by attending relevant working groups, training and support activities.
• Careers Advisers will be expected to provide support to the wider National Careers Service and Careers Management team as required. This may include a requirement to support the

National Careers Service contact centre, and delivery of virtual information, advice and guidance

• Take an active role in relation to own Personal and Continuous Professional Development including attending regular, line manager reviews, appraisal and planning own training and development needs through the use of the CPD file and process.
• Ensure that all policies and procedures that relate to employment and health and safety are read and understood. Policies may be revised for time to time, so it is your duty to ensure you regularly review policies and procedures.
• Undertake any other reasonable duties