Customer Services Co-ordinator - Newcastle upon Tyne, United Kingdom - Miller Homes Limited

Miller Homes Limited

Verified Company

Newcastle upon Tyne, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Services Co-ordinator - North East

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper.

We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a
Customer Services Co-ordinator to join our Customer Services team based in our
North East Office reporting to the Senior Customer Service Co-ordinator.

This is an important role at the heart of our regional customer services team. You will be responsible for providing an exceptional customer service experience to our customers.

Reporting directly to the Regional Customer Services Manager you will be both a confidant and critical friend and play a pivotal role in maintaining 5 Star Builder status while remaining compliant with the New Homes Quality Code requirements.

You will be an exceptional communicator and be confident in doing so at all levels. You will be able to prioritise and manage large workloads and have strong administrative skills.

General knowledge of construction, NHBC technical standards and new homes remedial works would be advantageous.

What you will do:

Effective and professional communication with customers to correctly manage customer expectations where necessary.
To issue Miller Homes documentation as and when required or requested to assist the homeowner in the use and understanding of their new home.
Ensure that we are in possession of the correct addresses and telephone numbers for all customers
To ensure accurate and speedy data input into the customer service operating system where necessary
Create positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks
To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary
Creation and management of letters, reports, spreadsheets, documentation scanning and management

About You:

Hold a full UK driving license is desirable
Trustworthy, honest and provide excellent feedback
Able to deal with difficult customers, clients and situations calmly and professionally.
Selfdisciplined
Controlled
Smart and professional personal appearance
Confident communicator both verbally and written
Assertive
Dignified
Understanding of the New Homes Quality Code desirable
Experience of customer contact through all communication media
Experience of client and company confidentiality
Knowledge of residential property and our competitors is desirable
General knowledge of NHBC Technical Requirements/Guidelines is desirable
Computer literate (especially Word & Excel) with good administrative skills

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How to apply
Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.

Closing date
:11th April 2024

(No Agencies Please)

Job Types:
Full-time, Temp to perm

Benefits: