Senior Retail Associate - Manchester, United Kingdom - Canada Goose Inc.

Canada Goose Inc.

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story.

At the heart of it is our promise to inspire and enable all people to thrive in the world outside.

To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger.

One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.

We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Job Description:

The Senior Brand Ambassador partners with the Store Leadership team to assist in all functions of a Canada Goose retail location.

Execute the plans, strategies and tasks developed by the Store Leadership team to support the various store functions in relation to sales, NPS, clientele development, and merchandising.

Ensure a positive work environment, internally and externally, while driving an experience that allows customers to continuously conquer the outdoors.

The Senior Brand Ambassador acts as a mentor to the Brand Ambassadors to ensure a high level of excellence in all areas of responsibility to maintain Canada Goose's expectations of guest experience, quality, and authenticity.

Key Responsibilities:

Performs store opening and closing procedures in alignment with company standards. Is required to act as a keyholder in line with business requirements.
Possess good awareness of the location and competitors
Achieve or exceed individual sales targets
Build a personal clientele base by acquiring new customers, maintaining existing customers, and retaining loyal clients
Achieve or exceed NPS benchmarks in relation to storytelling and Basecamp recruits
Support the Store Leadership team with guest issue trends by investigating problems, developing solutions, and coaching Brand Ambassadors on managing similar challenges in the future
Train standard operating procedures: ensure store associates have the proper understanding of Standard-OperatingProcedures (SOPs) and the potential impact on the business
Have exceptional product knowledge to maintain proper inventory metrics such as in/out of stocks and best sellers
Maintain loss prevention procedures that minimize unnecessary loss and increase security within receiving at store locations
Motivate, coach, and inspire the Brand Ambassadors to create brand loyalty and inspire a positive store environment
Coach and mentor Brand Ambassadors to improve performance and develop future leaders; identify external talent for Canada Goose's retail business
Ensure highest level of customer service aligning with Canada Goose's expectations of quality and authenticity
Handle all POS transactions accurately including sales, refunds, and exchanges
Contribute to positive employee relationships through effective communication, teamwork and partnership with coworkers and leadership
Demonstrate values and behaviors consistent with Canada Goose's culture

Experience, Education and Designations:

1 to 3 years of Junior retail management experience
Post-Secondary degree or certificate an asset but not essential
Experience working with affluent and luxury brands an asset
Exceptional communication skills required with the ability to present morning briefs or training
Must have the ability to multitask and handle a fastpaced environment

Knowledge, Skills and Attributes:

People skills and eagerness to learn
Strong grasp of presenting to groups and managing product knowledge (PK) sessions
Solid understanding of retail math and using analytics in a business environment
Customer centric and goal focussed

- must be passionate about driving performance through internal KPI's and possess an adaptable approach to selling

Analytical driver with keen attention to detail
Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)
Strong time management and organizational skills, ability to multitask in a fastpaced environment
Work with empathy and respect with both colleagues and guests
Ability to establish and maintain strong interpersonal relationships
Excellent communication and interpersonal skills
Selfmotivated, able to work independently and know when to seek guidance
Basic skills in Microsoft Office; specifically, Word, Excel and Outlook
Proficiency in local language (store location specific). Confident oral skills in a second language is highly desired
Ability to conduct oneself in a professional and luxury manner while on the sales floor, phone and/or whilst interacting with clients
Excellent attention to detail, taking initiative, and pro