Operations Administrator - Bristol, United Kingdom - intY, a Scansource Company

intY, a Scansource Company

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're recruiting for a CASCADE Operations Administrator who will ensure the smooth running of our Enterprise Cloud Marketplace 24/7.

This will include ensuring services are provisioned within SLA's as well as providing migration support to new customers and working closely with the development team on new features and testing.

This isn't your ordinary job, you're here to revolutionize Cloud distribution whilst working closely with the world's leading Cloud solution providers including Microsoft, Acronis, and more.

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Working hours for this opportunity are Monday

Firday_
16:00 00:30 on a perminant basis_

Responsibilities:

Processing orders for all manual workflow products ordered via our Enterprise Cloud Marketplace
Identifying and resolving problems related to existing Enterprise Cloud Marketplace functionality and ensure relevant issues are escalated to the Development Team
Internal testing of Development releases to ensure they meet internal and external requirements
Resolving escalations from other internal intY teams and providing advice and training as required
Assisting and supporting the onboarding of new Partners and customers where required
Reconciling licensing requirements for our Partners and Vendors
Participating, where appropriate, with the onboarding of new Vendors and services onto the Enterprise Cloud Marketplace platform including the production of order processing documentation

ESSENTIAL SKILLS & EXPERIENCE

You will have experience working on a Customer Service Desk
You will have a proven ability to problem solve
Proven enthusiasm for giving customers the best customer service experience
Very good written and verbal communication skills

DESIRED SKILLS & EXPERIENCE

MCSA/MCSE focused on Microsoft Cloud Services or similar technologies or working towards
Experience using PowerShell and/or SQL
Managing migrations of users and customers between IT services
Basic understanding of DNS and all the different types of records

Benefits Package

A 37.5h per week contract that promotes flexible working
25 days holiday + bank holidays
Group Personal Pension scheme
Group Life Assurance scheme
Group Private Medical Insurance
Group Income Protection scheme
Employee Wellbeing and Assistance Programs (EAP)
Perkbox access to discounted goods
Access to Gympass national UK membership
Free parking on site
Free drinks in the office
Fun, collaborative environment days/ nights out, sports events etc.
The opportunity to join a rapidly growing business within a rapidly growing industry