Technical Support Lead - Edinburgh, United Kingdom - pureLiFi

pureLiFi

Verified Company

Edinburgh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are pureLiFi
pureLiFi is the world leader in Light Fidelity (LiFi) innovation and Visual Light Communication (VLC) systems. Our products provide pervasive high-speed wireless access that delivers significantly greater security, safety and data densities than Wi-Fi.

Those joining this pioneering team at pureLiFi will be part of creating our wireless future.

LiFi will be the solution that delivers us unlimited bandwidth and unlimited data, powering our connectivity demands of the future.

Join us

The
Technical Support Lead is responsible for coordination, management and completion of development and installation projects the company has with its customers.

This will involve discussion with the customer directly, as well as understanding the internal progress made from the assigned resources.

The Technical Support Lead will also be the main point of contact for customers and provide technical support with the installation and set-up of the product.

Requirements:

You will make an impact by:

Coordinating and managing internal resources assigned to customer projects to ensure that project timelines and associated milestones are achieved
Providing an overview of project resourcing, operating budget and feedback on project feasibility
Leading engagement with the customer opposite (i.e_._ project lead) and communicating progress
Understanding the technical requirements of the project and developing a project plan, resourcing and budget together with Engineering team
Ensuring any regulatory compliance that is relevant to the customer project/industry
Working closely with subcontractors assigned to projects and managing their output inline with the inhouse Engineering work
Managing logistics off shipping all product to customers (including customs)
Monitoring and tracking all Purchasing Orders and invoicing to achieve monthly revenue
Managing the return merchandise authorisation process
Coordinating with supply chain partners

You'll thrive if you have:

Essential

Bachelor/Master of Science in (Electrical) Engineering
Demonstrable ability to understand customer requirements and markets as well as business development objectives
Proven track record in the creation and delivery of project plans and timely achievement of project tasks and milestones within budget
The ability to work and communicate effectively with both commercial and technical employees
A selfstarter with analytical, problem solving and strategic thinking skills

Desirable

Project Management Professional / PRINCE II certification
Hardware design and test experience

Benefits

We can offer you:

A closeknit, multidisciplinary team in Edinburgh representing over 15 different nationalities
A 35 hour week with a flexible working policy allowing for a 4 day week and mix of home and office working
Salary that reflects your knowledge and experience
35 days holiday allowance to give you time to reenergise
Private medical insurance to keep you healthy
Life Assurance and Income Protection Insurance for peace of mind
Pension Scheme contributions so you can save for the future