Infrastructure & Operations Manager (I&o) - Trowbridge, United Kingdom - Selwood Housing

Selwood Housing
Selwood Housing
Verified Company
Trowbridge, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Infrastructure & Operations Manager (I&O)

Up to £70,000 per annum

Trowbridge

Flexible working opportunities

Permanent

Full time (37 hrs)

The role


The purpose of this role is to use a range of skills and experience to lead the infrastructure and operations team to deliver, support and maintain IT infrastructure, software, databases and services that support Selwood's corporate goals and day to dayoperational requirements.


It has the following main responsibilities;

  • Accountable for providing an efficient, effective, and customerfocussed support service to the business, ensuring the team upholds the highest standards of customer service and professionalism. Leads and manages the I&O team to deliver ongoing supportand management services and maintain all operational IT systems.
  • Plans and leads testing and delivery of new systems and improvements to existing systems. Maintains appropriate policies, processes, procedures, records, and other documentation.
  • Solicits, contributes, and implements ideas and suggestions to colleagues to assist with continuous improvement of the processes, procedures, techniques, and standards in use in the department.
  • Encourages, enthuses, and coaches stakeholders and customers in adoption and use of existing and new systems, emphasising best practices.

What we need
For this role you'll need to have the following skills and experience;

  • An IT qualification such as an HND or other vocational qualification at a similar level.
  • A degree qualification with significant IT content.
  • Significant expertlevel experience in an IT management or similar role, leading a team to provide operational, development (devops) and infrastructure services.
  • Experience and able to provide if required 3rd line support to customers.
  • A relevant advanced professional qualification such as Microsoft Expert or above in Azure, Active Directory, InTune, or a relevent management qualification such as CMI, CISM, etc.
  • Experience in planning and leading major infrastructure change and public cloud migration projects.
  • A qualification relevant to ICT operations management, such as ITIL Intermediate or above or an ISO20000 or similar qualification.
  • Experience of Dynamics 365 in, MS Power Platform, Dataverse, Azure or other Microsoft cloud and serverless technologies
  • Has owned change management processes and has experience of improving procedures and delivering change management efficiently and at high quality.
  • Experience in communicating key IT information to stakeholders and customers
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