Customer Success Manager - London - Fitch Group

Fitch Group London

1 day ago

Description

Fonction

Le Customer Success Manager - Francophone est responsable de promouvoir la satisfaction des clients et l'expansion au sein de leur territoire assigné. Cette fonction consiste à combiner la gestion des relations, la formation et l'éducation avec une connaissance approfondie des fonctionnalités et des produits.

Nous recherchons :

Un plan stratégique et tactique pour favoriser la rétention et la croissance au sein d'un portefeuille de compte dédié
La maximisation de la réalisation de la valeur avec nos clients
Des relations de confiance construites et entretenues
L'atteinte et le dépassement des KPI mensuels et trimestriels
Une expertise produit incluant CreditSights, Lev Fin Insights et Covenant Review ainsi qu'une compréhension large de l'offre concurrente
Un mentorat et un coaching réguliers aux membres juniors de l'équipe
Des rapports hebdomadaires/mensuels sur les activités de l'équipe au management
La soutenabilité et l'accueil des nouveaux arrivants

Rôle clé :

Planifier et évaluer l'approche de l'intégration et du modèle d'engagement
Développer un plan détaillé pour votre territoire en prenant en considération les données d'utilisation, d'adoption et de renouvellement
Suivre et s'assurer de pouvoir pénétrer au sein de votre portefeuille de clients
S'assurer que les clients tirent le maximum de valeur de leur cas d'utilisation, en exploitant toutes les licences

Pour ce poste, nous sommes à la recherche de :

D'expérience client antérieure avec idéalement une expérience précédente en Customer Success
Langue européenne : Français
Capacité à collaborer avec des équipes opérationnelles et commerciales en interne
Excellentes compétences d'écoute, de présentation et de communication
Capacité à naviguer dans des environnements clients et parties prenantes complexes
Bien organisé(e) et motivé(e)
Une approche axée sur le client et une passion pour l'engagement avec les clients
Excellentes compétences en communication verbale et écrite
Capacité à prioriser la charge de travail

Ce dont vous avez besoin :

Diplôme ou expérience équivalente
Expérience de travail dans une entreprise technologique ou axée sur la technologie
Connaissance et expérience dans les services financiers
Langue européenne supplémentaire préférable, par exemple, allemand
Expérience préalable avec Microsoft Office
Ténacité et orienté(e) sur l'atteinte des objectifs
Expérience préalable avec Salesforce ou CRM

Contact

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