Communications Officer - Oldham, United Kingdom - Pennine Mencap
2 days ago
Description
We are looking for an individual with excellent communication and organisational skills to join our team, create and update communication methods and take responsibility for information sharing amongst service users, their families, and other professionals.
As well as this, you will play an integral role within the running of our services.The communications officer will be expected to build positive relationships with services users by helping with day-to -day tasks and getting involved in activities which include everything from performing arts to cooking skills.
A successful applicant will need to be conscientious in their work and mindful of diverse communication styles/ needs. A polite, professional and confident phone manner is essential, as well competent ICT skills.
A good knowledge and ability to use Social Media platforms to promote our services, as well create and participate in relevant campaigning.
Applicants must be self
- motivated and intuitive. This is an exciting role with opportunities to be creative, where your work will contribute to the charity's ethos, helping to make a difference to the lives of adults with learning disabilities and autism.
Duties and Responsibilities
- Website management
- Manage Social Media accounts on various platforms.
- Create content for use on social media/ Website.
- Manage enquiries inbox.
- Create relevant social media campaigns.
- Keep up to date with social media trends and campaigns.
- Manage referrals.
- Liaise with other agencies, local authorities, professionals, and community groups.
- Create easy read documents.
- Mailing
- Design and create promotional materials.
- Communicate with service users, their families, and carers.
- Respond to telephone enquiries.
- Manage room bookings.
Requirements:
- Ability to create promotional material using ICT.
- Ability to communicate clearly, both verbally and nonverbally
- Must be patient and have pathos when communicating with service users who may have communication difficulties, be repetitive and/or have limited capacity to retain information.
- Must be observant and adaptable need to effectively "think on your feet" and be able to respond to interruptions or unexpected change of circumstances.
- Must be considerate and compassionate to a diverse range of complex needs.
- Must be able to carry out tasks independently and effectively.
- Must have good time management skills.
- Friendly but professional telephone manner
- Must appear suitably presentable for a publicfacing role.
- Good written English and ICT skills
Desirable Skills
- Prior experience working with adults with learning disabilities, autism or other complex needs.
- Specific prior knowledge or experience in communications.
- Good working knowledge of wider social media platforms, i.e., Instagram, YouTube, Twitter and TikTok.
Hours and Place of Work
Normal working days:
Monday-Friday
Normal working hours: 9:30am to 5:00pm
Normal place of work:
Rhodes Bank Chambers, Union Street, Oldham, OL1 1EN
- Days, hours, and location of work may vary, including some evening and weekend work, as well as offsite activities such as trips or use of alternate venues._
Contract Details
Contract term:
fixed contract of employment until July 31st 2024
Job Type:
Fixed term contract
Contract length: 18 months
Salary:
£21,131.70 per year
Schedule:
- Monday to Friday
- Weekend availability
Work Location:
One location
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