Call Handler - Whiteley, United Kingdom - Partnering Health

Partnering Health

Verified Company

Whiteley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a call handler at PHL, your role is so very important as the first point of contact for our patients.

A kind and empathetic person, you will be expected to take control and be accountable of the given situation, providing our patients with respect and confidence in our ability to deliver a great and caring service.

As an integral team member, you will efficiently manage patient calls, keeping them informed to the progress and liaising with your duty team leader as appropriate to ensure a seamless and first-class service is delivered.

Hours
Weekday & weekend - mornings & evenings
Example of morning hours - 07:00-14:59, 08:00-15:59
Example of evening hours , ,

Call Handler location
Solent Business Park, Whiteley, Hampshire.

Key Responsibilities:

Book patients into Primary Care Centre appointments
Monitor the electronic booking system and liaise with the duty team leader to prioritise workload
Deal with enquiries in a helpful, respectful and courteous manner
Patient sensitivity and confidentiality is paramount
Perform specific duties as required by the duty team leader to ensure efficient systems are in place for the maintenance of all records in accordance with statutory and company procedures
Comfort calling of patients in accordance with comfort calling policy
Working as a team player to support colleagues as necessary

Skills and Experience:

Experience within roles where customer service was paramount is highly desirable
Be able to work efficiently, ensuring the appropriate appointments are made within targeted time frames
Excellent communication and interpersonal skills
Be able to demonstrate great customer service
Display sensitivity and empathy with people from different backgrounds and in different situations
Ability to exercise judgement when dealing with patient enquiries/problems
Computer literate with experience of Microsoft office or other databases
Good standard of literacy and numeracy

The Benefits

As well as a rewarding career, development opportunities and a competitive salary, you will also enjoy a generous holiday allowance and the opportunity to join the company pension scheme.