Product Support Engineer - Newtown, United Kingdom - RE Recruitment

RE Recruitment

Verified Company

Newtown, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

SUMMARY OF ROLE

Support a 'Technical Support' environment (office/Labs) that can be presented to end customer during visits to the headquarters that promotes the pre and after sales service provided by our client.

Play an instrumental part of the customer experience to headquarters and when representing on-site.

Key Responsibilities

Customer Support:

Manage customer issues within an agreed timescale and followup as appropriate.
Ensure all issues are dealt with promptly and in a professional manner.

General:

Support of any technical/product issues highlighted during the manufacturing process (all manufacturing sites) or 'Service Centre'.
Support the firmware release process through 'early adopter's', network and full release to manufacturing to ensure we provide a high quality, reliable solution.
With the 'Global Technical Support Manager' highlight design issues and urgency to the product management team so they can be scheduled by PMO.
Support continuous improvement of the 'Technical Support' Lab test facilities so 'Technical Support' can provide the best reactive support service levels possible to the network, 'Country Partners', 'Distributors' and key end customers.
Support a 'Technical Support' environment (office/Labs) that can be presented to end customer during visits to headquarters that promotes the pre and after sales service provided.
Be an ambassador and brand champion throughout the organisation; be passionate, creative and committed to achieving sales success.
Be an ambassador for global technical support; strive to add value for the wider organisation and for affiliates, driving marketing excellence across the organization.
Be a collaborative team member; communicate and listen effectively in the global technical support team, global marketing/commercial team, brand team, local countries and project teams.
Manage projects and meetings effectively, using authority and influence appropriately and building relationships with stakeholders

REQUIRED QUALIFICATIONS AND EXPERIENCE
Education and Qualification(s)

Degree/HNC in Electrical Engineering and/or accreditation with 'The Institute of Engineering and Technology or an equivalent combination of education and technical/ professional or proven experience.

Experience:

Management of a team
Proven project management skills
Ability to deal with numerous tasks of changing priority
Financial and controlling skills
Strong interpersonal skills with the ability to build productive relationships at all levels

Behavioural skills: