Customer Accounts Officer - Thatcham, United Kingdom - Sovereign Housing

Sovereign Housing
Sovereign Housing
Verified Company
Thatcham, United Kingdom

6 days ago

Tom O´Connor

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Tom O´Connor

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Description
At Sovereign we offer you something different. An organisation with a strong commercial brain and a beating social heart.

We are a leading housing association, striving to provide quality, affordable homes in happy, successful places.

What we do makes a real difference to people's lives and you'll share the satisfaction of doing something that really matters.


The role:


We have an opportunity for a Customer Accounts Officer to join our team, on a fixed term basis until the end of September 2023.

This role will have a blend of home and office working, but there will be plenty of flexibility.


Responsibilities include:


  • Delivering a comprehensive rent collection service across the region
  • Monitor rent accounts
  • Managing end to end processes,
  • Attending court hearings when needed
  • Engaging with external agencies, e.g. local authorities when required
  • Handling evictions

To be successful in this role you'll need:

  • Experience in income management or debt recovery/collection (preferably in a social housing environment)
  • Excellent customer service skills
  • A working knowledge of welfare benefits
  • To be a selfstarter with a proactive approach and possess the ability to work without close supervision
  • To have effective decisionmaking skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

What you'll get from us:


  • Industry leading pension, 12% matched contributions plus life cover
  • 25 days holiday + Bank holidays (including 1 day extra for each year worked up to 30 days)
  • Private Medical Insurance
  • A pot of £450 to spend on other discounted benefits of your choice such as dental plans and lots more
  • A suite of personal development programmes
  • Discounts with a huge array of partners such as our fab tech reward which allows you buy market leading technology and spread the cost with no interest
Interviews will be taking place on Thursday 30th March.

If this sounds like an opportunity you've been waiting for and you've got the right skills, please apply
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