Customer Service Executive - St Albans, United Kingdom - Customer Service and Call Centres

Customer Service and Call Centres

Verified Company

St Albans, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Executive

Salary:
£27,000 - £31,000 per annum

Location:
St Albans

Contract:
Permanent, Full Time

Hours:
Shifts between Monday - Sunday, between 9am and 8pm

COMPANY PROFILE

Our client, a well-established organisation is looking for an experienced Customer Service Experience Executive to join their team in St Albans.

If you have strong customer service skills and are confident liaising with customers over the phone this could be the next exciting opportunity for you

SKILLS REQUIRED

Previous experience within a similar role.
Excellent communication and customer service skills.
Competent with the use of Social Media platforms.
Has the ability to work well in a fast paced environment and highly organised.
Enthusiastic and selfmotivated
Analytical problem solving skills
A second language would be beneficial e.g. French, German, Spanish or Italian.

RESPONSIBILITIES

Resolve customer complaints in a professional manner
Log all correspondence on the company database
Manage bookings made on various channels
Update customers on any outstanding payments on their accounts.
Process any booking cancellations or amendments

COMPANY BENEFITS

20 days annual leave + bank holidays
Company pension
Training and development

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