Beauty Consultant - Belfast, United Kingdom - Sisley Paris

Sisley Paris

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB DESCRIPTION - BEAUTY CONSULTANT

Store:
HOF Belfast

Hours per week: 37.5 hours

Days per week: 5 days

MISSION
As a Beauty Consultant for Sisley, you are a brand ambassador.

In your role, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers.

Through your passion for the brand, you will demonstrate an attitude that benefits Sisley at all times. You will develop and build your client base through recruiting new domestic and international clientele. As well as bringing incremental business, you will ensure to increase retention through all clientele building brand loyalty.

SISLEY PARIS

Sisley is world renowned and respected for its high-quality products, the effectiveness of their natural key ingredients and their sensorial qualities.

The company's products are regularly awarded prestigious international prizes.

MAIN RESPONSIBILITIES

SALES

To proactively sell Sisley products and provide a luxury standard of service to customers
To be aware of and achieve or exceed sales targets, as set by your line manager
To proactively link sell across product categories, to increase average Pound sale (A£S) and average unit sale (AUS)
Monthly accurate completion of attendance sheets
Preparing and organising activity on counter through store and Counter Manager
Booking Beauty Room events
Sickness forms to be completed for self
All admin to be completed accurately off counter and in a timely manner
To leverage on your emotional intelligence by means of consistently exercising your storytelling skills through educating your clients to Sisley's heritage and values
To be able to identify and depict each client's intent behind their visit and maximise all sales opportunities through your brand knowledge and sales technique

KPI:
To achieve sales targets, achieve AUS and A£S targets

SERVICE

To be knowledgeable on all Sisley products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
Demonstrate products on clients by means of skincare consultations, makeovers, Sisley protocols and confidently explain the benefits of each product
Recruiting new customers to the brand through traffic stopping
To identify, understand and reformulate the client needs
To develop personal relationships with clients and to gain loyalty
Ensure all customers are captured on Sisley database through SMILE or registration card. Following GDPR guidelines.
To educate clients on Sisley products and the brand

KPI:
To achieve CRM and services targets as set by company

GENERAL

To monitor stock levels, report any issues to the Counter Manager and ensure that there are sufficient levels
To participate in merchandise management and ensure that it is in line with corporate guidelines
To conduct all assigned operational and administrative tasks
To be a Sisley brand ambassador and representative at all times
To adhere to all Company procedures and policies, as outlined in the employee handbook
To build relationships with store management and adhere to all store policies and procedures
To carry out any additional duties as directed by the management team

POSITION WITHIN THE TEAM

Reports to:
Business / Counter Manager

CONTACTS AND RELATIONSHIPS

Internal:

Counter Team
Area Managers
Sales Director

External:

Sisley Clients
Department Store Colleagues
Department Store Managers
Department Store HR Departments

PERSON SPECIFICATION
In order to be successful in this role, you will be:

Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Sisley.

Job Types:
Full-time, Permanent

Schedule: