Customer Service Assistant - Derby, United Kingdom - Medartis Ltd.
Description
Our Customer Service Team is looking for additional support in order to manage both internal and external customer requirements in a professional, timely and efficient manner.
Your main responsibilities
- You are the first point of contact for our customers and help them with any enquiry
- As part of the customer service team you are providing support via telephone, electronic message and post to our clients
- You are processing and invoicing orders independently
- You will be responsible to handle complaints and returns
- In close collaboration with the Customer Service Specialist you will assist with general administration tasks
What we are looking for
- You ideally have first working experience in Administration, preferred in Customer Service
- Your skills in Microsoft Office are welldeveloped; SAP preferred
- Willingness to support the whole team is in your nature
- You are confident in communicating professional at all levels
- In your daily work you demonstrate attention to detail, accuracy and thoroughness
- Furthermore you are able to prioritise workload efficiently
About Medartis
Medartis develops, manufactures and distributes titanium screws and plates, surgical instruments and system solutions for fracture fixation. Our motto is "Precision in fixation". We place the highest priority on maintaining stringent quality standards, continuous further development and innovation as well as comprehensive service provision for physicians, OR staff and patients
Schedule:
- Monday to Friday
Supplemental pay types:
- Loyalty bonus
- Yearly bonus
Work Location:
One location
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