Senior Medical Receptionist - London, United Kingdom - Medacles

Medacles

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us

CosmeDocs is a range of private, specialist clinics spread across the United Kingdom, offering a wide variety of effective cosmetic treatments at highly competitive prices.

Our journey started in 2007, from a single clinic in Harley Street, London, but we have since expanded and opened cosmetic clinical centres in Derby, Nottingham, Leicester, and Windsor in the UK, and an overseas clinic in Dubai and Pakistan.

We offer a comprehensive range of aesthetic medicine procedures such as Botox, dermal fillers, skin peeling, micro-needling, PRP, prescription skin care, Hydrafacial, etc.

Job description
He/she will work closely with patients and clinicians to ensure safety, patient satisfaction and visible results.

Since you will be the first person clients see as they walk through our door, we are looking for an individual who can maintain a professional appearance at all times.

This is an in-office role and working from home is not available.

Duties & Responsibilities

Answer phones and patient enquiries and manage the responses
Answer social media queries
Input new patient's details, update records and enter data onto the clinic system with precise attention to detail
Manage correspondence and telephone enquiries as directed
Maintain and file accurate records
Maintain stationery / stock levels
Order medical/clinic supplies
Assemble patient files and ensure patient lists are printed ready for the following day and to ensure patient notes are retrieved from filing as required
Open and organise training/model slots on booking system
Content writing such as newsletters (ad hoc)
Manage patient complaints and patient compliments process, proactively seek and respond to patient and staff feedback.

Your Skills