Night Shift Supervisor - Newcastle upon Tyne, United Kingdom - The Vermont Hotel

The Vermont Hotel
The Vermont Hotel
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Night supervisor Job Description

Night Porters are often the first point of contact for guests.

Taking responsibility for that initial welcome, the all-important first impressions and taking the opportunity to really get to know the guests and anticipate their needs.


As Night Supervisors you will be responsible for the hotel security and guest facilities, as part of a night's team between 11pm and 7am, when service is just as important.

You will be calm and responsible and will be on the front line, ensuring standards are maintained at all times and providing the highest standards of guest service.


You must be self-motivated and be an inspirational leader, who believes in delivering the best possible standards in guest service, continually leading your team of by example.

The role requires excellent interpersonal skills.

The Night Supervisor role will involve:

  • Monitoring and supervising staff, ensuring that the hotel standards are maintained at all times
  • Directing night business and maintaining, reviewing and preparing the co ordination of daily business
  • Overseeing all front office accounting and financial procedures, night team duties and business transactions
  • Updating booking confirmations and checking details and requirements
  • Updating reservations, inputting cancellations and amendments and making sure all booking are accurate.
  • Monitoring all aspects of the night audit, making sure night staff are trained on this.
  • Completing Rotas.
  • Ensuring that unparalleled service is provided to guests throughout the night
  • Function room set up and clear down
  • Meeting room set up
  • Food & bar service
  • 24 hour room service
  • Concierge and valet parking
As Night Supervisor you will be passionately committed to delivering the best possible service to all guests.

Person Specification

  • Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
  • Remain calm, patient and polite, if receiving customer feedback
  • Be helpful and go out of your way to help our customers
  • Be confident and selfmotivated, demonstrate a passionate commitment to the business
  • Welcome and embrace change, with a positive attitude
  • Be able to work unsupervised
  • Be honest and reliable, trustworthy and respectful
  • Be immaculately dressed
  • Maintain excellent timekeeping and attendance
  • Be professional at all times
  • Work together with the team to ensure that the business is the best it can be
  • Be willing to take on jobs to balance the team workload
  • Be able to communicate well with people of all levels
  • Seek feedback and invest time in personal development
  • Support, encourage and motivate others
  • Look for opportunity to improve areas of the business
  • Communicate clearly to colleagues and customers
  • Gain commitment of others by using own knowledge
  • Resolve problems using current guidelines
  • Be able to work independently and know when to escalate issues

Job Type:
Part-time


Salary:
£11.00 per hour


Schedule:

  • Monday to Friday
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

Work Location:
One location
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