Euc Contracts Assistant - Newcastle upon Tyne, United Kingdom - Newcastle University

Newcastle University
Newcastle University
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success


Salary:
Salary in the region of £25,000 per annum

The Role


Over the last 18 months, we have reimagined the way we deliver our University IT Services, building a world-class IT department responsive to the needs of our global community.

We're growing significantly and we've created new opportunities and made changes to how we work.

Our people have been at the centre of this change, with a particular focus on development and opportunities to learn new skills.

The University is an exciting and dynamic place to work, dedicated to world-leading education and research.

Benefits include excellent pension; flexible working options; a minimum of 37 days holiday (including public holidays); discounted travel for the Metro and local bus services; and discounts for national retailers.

You can find out more on our benefits web page.


We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.

Key Accountabilities

  • Act as first point of contact for inbound ICT commodity requests to the team via mediums such as e mail and/or IT Service Desk
  • Provision of contract related support for a wide range of End User devices and peripherals, ensuring service requests (for goods and services) are resolved within agreed timescales. This includes the provision of advice to customers both pre
- and post-acquisition

(to determine most economically advantageous outcome) and ongoing contract management to ensure optimal vendor performance, via a range of SLAs and KPIs

  • Support the development and perform agreed processes to ensure the consistent, timely and effective acquisition of ICT commodity related requirements
  • Maintain and own accurate contract related activities (including calloffs) to assist and support decision making as well as track progress
  • Assist colleagues in the IT Service and others in the wider University when considering End User device specification requirements, including participation in projects as directed
  • Ensure that policies, standards, procedures, and guidelines are followed
  • Any other reasonable duties that fall within the scope of the post, as allocated by the line manager
The Person

  • Experience in planning, acquisition, supporting distribution and collection for all relevant ICT commodity (End User) devices
  • Knowledge of ITrelated market trends, including common device specifications and components
  • Able to demonstrate focus on customer needs and effectively interpret customer requirements
  • Interest in identifying and implementing new and innovative technologies to support customer needs, drive up quality and improve value
  • Excellent attention to detail
  • Good communication, interpersonal and organisational skills
  • Good level of literacy and numeracy
  • Ability to manage conflicting priorities
  • Ability to work using own initiatives within boundaries
  • Ability to work flexibly and cooperatively with others and as part of a team
  • Good level of computer literacy and a high degree of competency in MS Office with experience of ERP/Finance systems such as SAP or equivalent


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality.

The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.

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