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  • Field Services Engineer - Birmingham - DD

    DD
    DD Birmingham

    2 weeks ago

    Description

    About the Role

    We are seeking an experienced Dental Field Service Engineer to join our team. As a field service engineer, you will be responsible for delivering exceptional customer service and carrying out reactive, planned, or installation projects at dental practices.

    Key Responsibilities

    • Equipment Installation: Deliver, install, and validate new equipment to ensure seamless operation.
    • Scheduled Maintenance: Conduct regular site surveys and advise customers on additional costs incurred.
    • Breakdown Resolution: Attend breakdowns and resolve issues efficiently.
    • Technical Assistance: Provide support to customers, office staff, and fellow engineers on technical matters.
    • Data Recording: Accurately record data and complete internal/customer reports using an IT Tablet.
    • Customer Advice: Offer guidance on engineering, equipment performance, and regulatory compliance.
    • Sales Promotion: Promote equipment sales and contract consolidation options to customers.

    What We Offer Our Engineers

    • Performance Bonus: Receive a discretionary company performance-related bonus.
    • Discount Portal: Enjoy comprehensive discounts on gym memberships, shopping, and days out through our SmartPay loan scheme.
    • Cycle Scheme: Participate in our Cycle2Work scheme.
    • Holiday Entitlement: Enjoy 33 days of holiday time, including bank holidays, plus the ability to purchase additional leave.
    • Pension Scheme: Join our company pension scheme.
    • Dental Plan: Access our dental plan.
    • Company Benefits: Receive company sick pay, life assurance, enhanced maternity/paternity pay, eye test vouchers, mental health support services, and a virtual GP service.

    About Us


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