Customer Service Officer - Hounslow, United Kingdom - Adecco UK

Adecco UK

Verified Company

Hounslow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB TITLE:
Customer Service Officer

LOCATION:
Hounslow House, 7 Bath Road, Hounslow, TW3 3EB

PAY RATE:
£14.57 hour PAYE

START DATE:
ASAP

DURATION:
3-month initial contract/

Hours: 36 hours a week (8:45am - 5pm)

PURPOSE OF ROLE:

To provide an efficient, quality and comprehensive corporate information and advice service to the public, employees of the Council and Members
To be the first point of contact for customers both internal and external for a variety of service areas via all access channels promoting right firsttime principles to ensure customer enquiries are identified, understood and actioned in accordance with Hounslow's Customer Care Charter and customer care competencies.
To actively encourage customers to selfserve, acting as a Digital Champion for the council ensuring customers are aware of the benefits of using the digital platform.
To work on a rotation basis across all teams within customer services so you are conversant with the breadth and depth of customer service provision within Hounslow council.
Due to the nature of the role, a good command of written and spoken English is essential.

Ideal Requirements

Contact Centre experience dealing with a large volume of calls on a daytoday basis
Experience of dealing with difficult customers and complex enquiries
Knowledge of pcn's or parking would be ideal

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Rebecca Evans