Client Advisor - Norwich, United Kingdom - Marsh

Marsh
Marsh
Verified Company
Norwich, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

What can you expect?

  • There are over 30 dedicated people within the team (20 Client Advisors and 10 Client Executives)
  • The role will provide you with opportunities to learn from colleagues with high levels of expertise and experience as they train and support you.
  • The advantages of this role are that it will give you exposure to major multinational clients and the opportunity to progress to becoming the client's main point of contact.
  • Helping to maintain and build strong relationships with our clients is part of the reason we are successful. As this role will involve working on a portfolio of multinational clients, it may require some travel.

What you will be rewarded with?

  • Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

  • Produce annual renewal timetable for each Client
  • Obtain claims reports from colleagues
  • Prepare market presentations and contracts ensure renewal strategy is reflected
  • Draft client renewal reports and registers of insurance
  • Manage premium billing, collections and settlements in liaison with relevant departments
  • Assist with day to day client insurance and risk queries
  • Assist in midterm changes to risk
  • Assist in placement of Insurance programme
  • Attend Insurer / Client meetings as requested
  • Assist in the preparation of reports on specific projects, as requested
  • Populate Marsh tracking systems
  • Being aware of the Client's business, business issues, insurance programmes and service plans
  • Liaise with the various departments within Marsh to provide Client service solutions

What you need to have:


  • Account Handling and/or Client Advisory experience within Commercial and/or Corporate Insurance clients
  • Strong written and verbal communication skills as the role involved direct client contact
  • Keen to advance through insurance qualifications
  • Strong attention to detail and administrative skills

What makes you stand out:


  • Solid account handling experience gained whilst supporting brokers/client advisers ideally within a diverse portfolio of products and industries
  • Corporate Insurance preferred although Commercial Insurance is also of interest
  • Resilience, ambitious, happy to face clients and/or client facing stakeholders.
  • CII qualified although not compulsory

About Marsh
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

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