Specialist Officer - Leeds, United Kingdom - Virgin Money

Virgin Money

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Unit:
Business Fulfilment Team, Security Team

Salary range:
£20,800 - £26.000 per annum DOE

Location:
Leeds - Briggate Hub

Contract type:
Permanent

We've made huge progress on our transformation into a digital bank - from launching new digital propositions for customers to giving our colleagues more flexibility and Virgin oomph.

Together, we're creating something unique in UK banking.

And we're acceleratingour digital drive to position ourselves as the number one digital bank, so it's a massively exciting time to be joining us.

Here's what it means for YOU:

38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)?
Up to five extra paid wellbeing days per year?
A 35hour working week
20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
Market leading Pension & Private Medical Insurance
Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
Ability to work anywhere in the UK? (where the role allows)

And you get these Red Hot Rewards from day one

As a Business Support Officer, you will play a pivotal role in providing a professional and efficient execution of security documentation, ensuring the Bank remains safe and secure and enabling the delivery of a superior customer experience to our lendingcustomers across Business Direct, Commercial and Corporate Making Them Happier about Money.

We'll ask you to

Perform complex duties relating to the servicing and maintenance of business lending security, with a level of interpretation of Policy and Procedures. eg Receiving and checking deeds, discharging security, completing complex requests from Bank and customer'ssolicitors linked to security.
Support Relationship Managers to deliver accurate and professional documentation to customers, ensuring the Bank's position is protected and credit/operational risk is minimised.
Delivering a superior customer experience to Business Banking business customers.

There are a few essentials you need to bring

A strong Customer Service ethic with a focus on excellent customer outcomes
A strong working knowledge of business lending and the associated processes e.g. lending documentation, security establishment/maintenance
Attention to detail with the ability to approach tasks with care and diligence to adhere to the Banks policies and get tasks right first time
Excellent communication and interpersonal skills to establish and maintain quality interactions within the organisation and with customers
The ability to deliver high quality work in line with policy and regulatory requirements
A track record in seeking ideas to improve work practices and eliminate waste through continuous improvement

We'd love you to have

Working knowledge of SAM / BLP / iCAM would be an advantage but not essential
Knowledge of business banking products and policies

We really need you to have the skills and experience listed in the 'There are a few essentials you need to bring' section above, but the rest is just our wish list, so please don't let that put you off applying, we'd love to hear from you

Inclusion at Virgin Money
**Now the legal bit
**Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us.

This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.