Business Improvement Lead - Maidenhead, United Kingdom - Mecca Bingo

Mecca Bingo

Verified Company

Maidenhead, United Kingdom

1 day ago

Posted by:

Tom O´Connor

beBee Recruiter

Job Description:

This is a hugely exciting role in our Mecca business to manage and lead a portfolio of initiatives that deliver sustainable operational change.

To play a leading role in modernizing the operation of our Mecca Bingo clubs
To be a key player in the centralized control of BAU operations.
To identify, scope and act upon insight to eliminate business inefficiencies and optimize the quality of our operations to deliver brilliant customer experiences through simple and industry leading operational activities.

Qualifications:

Previous experience of taking large scale change through full project cycle
Ability to demonstrate the use of lean methodologies throughout previous projects
Advanced knowledge of reporting and financial acumen
Managing project budgets
Fluency in Excel is essential to allow the collation and understanding of data required for the role
High level of power points skill to enable clear communication across all levels of the business
Operational experience in hospitality at management level
Knowledge of process mapping and value stream mapping
Experience in running workshops and strong senior stakeholder management skills
Knowledge of Customer Satisfaction programs and improvement activities
Lean Six Sigma or equivalent qualification/accredited

Additional Information

Main Accountabilities and Responsibilities

Establish practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization.
Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously
To conduct full process mapping reviews with stakeholders from retail venues and support office functions to identify and remove inefficiencies
Report on project success criteria results, metrics, test, and deployment management activities
Support the business as usual running of centrally owned products and processes
Define success criteria and disseminate them to involved parties throughout project and program life cycle
Deliver appropriate and effective executive level communication
Coach, mentor, motivate and supervise project, program, and operational teams
Work creatively and analytically in a problemsolving environment demonstrating teamwork, innovation, and excellence
Support the business as usual running of centrally owned products and processes
Establish and maintain working partnerships with across the Rank group to ensure smooth implementations of group wide workstreams and identify opportunities to learn from other business units