Head of Client Relationship - Birmingham - Centrick

    Centrick
    Centrick Birmingham

    1 day ago

    Description
    We're Centrick — residential property experts with a clear mission: to make lives better, every day.

    Since 2005, we've grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes.

    From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions.

    With our headquarters in central Birmingham and teams across the UK, we're powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond.

    We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.

    What you'll be doingNo two days are the same, but the tasks below offer a glimpse of what to expect.

    If you don't meet every point but believe you have the skills to succeed, we encourage you to apply.
    Client Engagement & Relationship Management Serve as the primary liaison for key clients, ensuring consistent communication and relationship development.
    Manage client expectations and maintain agreed service levels.
    Coordinate and assist in leading regular client meetings, providing updates and addressing concerns.
    Service Delivery & Escalation Management Monitor service performance against SLAs and proactively address issues.
    Handle escalations promptly, ensuring resolution and client satisfaction.
    Support complaint resolution processes in collaboration with internal teams.
    Assist with risk schemes as required to mitigate potential issues.
    Reporting & Analysis Prepare and deliver accurate reports on service performance, client feedback, and operational metrics.
    Identify trends and recommend improvements to enhance client experience.
    Operational Support Support the B&EM Director and Head of Client Relationships with operational requirements and day-to-day needs.
    What you need to succeed Proven experience in client relationship management within property, facilities, or estate management sectors.
    Strong communication and interpersonal skills with the ability to build trust and rapport.
    Excellent problem-solving and conflict resolution abilities.
    Competence in reporting, data analysis, and presentation.
    Ability to manage multiple priorities and work collaboratively across teams.


    Time to Recharge:
    25 days' holiday plus bank holidays

    Future Security:
    Enhanced pension scheme based on role

    Extra Holiday:
    Your holiday allowance grows with your length of service—because loyalty deserves rewardsHealth & Wellbeing: Medicash, virtual GP, therapies, dental and optical support

    Sick Pay Boost:
    Company sick pay increases over time to support your wellbeing when you need it mostLearning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
    Mental Health Support: 24/7 mental health services

    Birthday Bonus:
    Enjoy an extra day off on your birthday to celebrate your way

    Giving Back:
    One volunteer day annually to support a charity or cause close to your heart

    Benefit Platform:
    One online platform for all benefits and recognitionAt Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we're here to help you succeed.

    #J-18808-Ljbffr

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