Fluent Spanish Customer Service Advisor - Norwich, United Kingdom - Atkinson Moss

Atkinson Moss
Atkinson Moss
Verified Company
Norwich, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Working for our global client you will join them as a fluent Spanish Customer Service Representative to provide customer support from order through shipment.

You will be a customer advocate to the organisation and, in addition to order entry and contractadministration, field customer complaints, queries and issues that may arise.


Key Duties and Responsibilities

Responsibilities:


  • Validate and process orders
  • Contract administration to support the business
  • Initiate and/or modify customer orders through file management
  • Ensures the day to day operational objectives of the department are prioritised
  • Adherence to and compliance, processes and work instructions
  • Assist in Business Process Improvement and/or Continuous Improvement initiatives and projects as required
  • Assist with the investigation and successful resolution with a view to continuous improvement
  • Raise Credit Notes when required
  • Manage inventory levels as directed by Customer Service Supervisor
  • Use the CRM to communicate customer interactions to the Sales team
  • Use the Business Information tools for reporting requirements
  • Comprehensive Spanish, written and spoken

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