Fluent Spanish Customer Service Advisor - Norwich, United Kingdom - Atkinson Moss

Atkinson Moss

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working for our global client you will join them as a fluent Spanish Customer Service Representative to provide customer support from order through shipment.

You will be a customer advocate to the organisation and, in addition to order entry and contractadministration, field customer complaints, queries and issues that may arise.

Key Duties and Responsibilities

Responsibilities:

Validate and process orders
Contract administration to support the business
Initiate and/or modify customer orders through file management
Ensures the day to day operational objectives of the department are prioritised
Adherence to and compliance, processes and work instructions
Assist in Business Process Improvement and/or Continuous Improvement initiatives and projects as required
Assist with the investigation and successful resolution with a view to continuous improvement
Raise Credit Notes when required
Manage inventory levels as directed by Customer Service Supervisor
Use the CRM to communicate customer interactions to the Sales team
Use the Business Information tools for reporting requirements
Comprehensive Spanish, written and spoken