Cadw Custodian - Wales, United Kingdom - Welsh Assembly Government Communication Centre Home

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Wales, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ID 991:

Vacancy details:

Vacancy title
Cadw Custodian (South Wales)
Closing date
29/05/2024, 16:00

Advertising basis

Permanent
Actual starting salary £23,258
Salary range or pay band
Team Support £23,258 to £26,901
Allowances
No
Work pattern
Group
Economy, Treasury and Constitution Group
Branch
Cadw
Location (s)
South East Wales, South West Wales
Main office base
Other
Specific Location
Castell Caerphilly, Castell Coch,
Specific Location
Castell Laugharne
Purpose of postCadw is the Welsh Government's historic environment service. Cadw means 'to keep' or 'to protect'.

Our Vision - A Wales where our historic places are cared for, understood and shared by everyone.

We have a collection of nationally important historic sites, that we open to the public, creating opportunities for people to enjoy, learn about and take part in heritage activities.

Some of these sites are staffed by a team of custodians.

Cadw aspires to provide a world class visitor experience at the staffed sites in its care.

Alongside our statutory responsibility to conserve and promote public access to these sites we are committed to making the sites enjoyable, relevant and stimulating places to visit.

Custodians have a vital role to play in achieving these commitments by providing excellent standards of customer service and community engagement and, ensuring that the site operates efficiently and safely.

Key TasksYou will work as part of a team, led by a Head Custodian (or at smaller sites a Lead Custodian) to provide high quality customer service to visitors.

You will undertake a range of practical duties to welcome and assist visitors, maintain high standards of presentation and safety and sell admission tickets, souvenirs and publications to the public.

Key responsibilities include:

Providing a warm and courteous bilingual welcome, identifying visitors' needs and seeking to assist them in enjoying their visit.
Responding effectively to visitor queries about the site, its history, facilities, additional services (e.g. education, events, and private hire), Cadw and the local area.
Taking action so that the site is safe, presentable and accessible for visitors, participating in daily site checks.
Supporting the planning and delivery of local promotional activity and events and working with Cadw colleagues to support special events and activities with the objective of increasing visitors, dwell time, spend, satisfaction and learning outcomes.
Supporting the development of the site's role within the community, liaising with local interest groups, tourism and heritage bodies and businesses.
Handling cash and undertaking financial procedures as specified in the Welsh Government cash and accounting regulations, including following audit recommendations and governance guidance.
Producing or assisting in the production of monthly returns in line with Welsh Government financial guidelines and production of additional monument performance information, as required.
Selling admission tickets, souvenirs and publications, taking action, so that the retail area is attractively presented and appropriately stocked.
Supporting wider Cadw income generating initiatives, by selling memberships, explorer passes and promoting other sites.
Development opportunitiesYou will have the opportunity to contribute to delivering a world class welcome and increasing visitors' knowledge, enjoyment and appreciation of Welsh history. You will be able to develop your own knowledge of your site and learn how to engage people in telling its story.

There will be opportunities to enhance the visitor experience at your site e.g. by creating and participating in events / community activity / guided tours etc.

Other

vacancy related informationWhen presenting your evidence, you may find it useful to consider the expectations of the grade as set out in the Grade Description as well as the main responsibilities that are essential for the role.

Ability to travel between sites would be an advantage_._

There are multiple full and part-time roles available in the locations indicated above, but the specifics of each role are yet to be confirmed.

Further information regarding the posts will be made available upon appointment.

Vetting level
Basic
Number of posts 5
Contact point for further information regarding the post
Benefits:

All Welsh Government staff are members of the Civil Service, and as a result are eligible for:

Civil Service Pension Scheme
31 days annual leave (prorated for part time)

- training and development opportunities

Cycle2Work Scheme
Smart Working flexible working arrangement

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.

Recruitment principles and complaints:

If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission.