Service Team Leader - South Shields, England, United Kingdom - Morrisons

    Morrisons
    Morrisons South Shields, England, United Kingdom

    1 week ago

    Default job background
    Accounting / Finance
    Description

    Job Description:

    Morrisons is seeking a Team Leader to lead our Service teams and drive service performance forward for our customers.

    About the Role:

    • Be a visible presence across all front-end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts.
    • Create a team that delivers outstanding, friendly and helpful service to all our customers.
    • Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement.
    • Build a supportive and performance-driven culture where achievement and contributions are recognised and rewarded.
    • Confidently utilise all dashboards and reports to make decisions that will optimise the front-end experience, root cause issues, developing plans and implementing corrective action.
    • Ensure all policies, procedures, and legal obligations including cash handling, are followed as specified by the company.
    • Be responsible for the coordination and day-to-day communication within the front-end departments, including cash, petrol station (where applicable), kiosk, customer service desk, trolleys, and car park, supporting colleagues with queries where required.
    • Minimise waste, delegating put-backs to be completed in a timely manner.

    About You:

    • Able to build and maintain effective relationships.
    • Experience in developing and leading teams, coaching to build competence and confidence for high performance.
    • Strong operational and technical knowledge of the Service department.
    • Able to effectively plan, organise, and manage own and direct reports' workload.
    • Able to work to strict deadlines.

    What We Offer:

    • Fully flexible shift patterns.
    • Six weeks holiday (including bank holidays).
    • 15% discount in our supermarkets and convenience stores available from the day you join us.
    • Additional 10% discount card for a Friend or Family member.
    • Career progression and development opportunities.
    • Subsidised in-store cafe or shop floor ranges.
    • Competitive pension and life assurance.
    • Healthcare/Well-being benefits including Aviva Digital GP.
    • Morrisons MyPerks with discounts at high street shops, cinemas, and gyms, and lots more.
    • Optional Payroll charity donations.
    • A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave.

    About Us:

    We love providing our customers with a great shopping experience they won't find anywhere else. We are one of the UK's largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.

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