Jeweller (Welder) 32 hours - Greater London - Monica Vinader

Description

Job Title: Jeweller (Welder)

Location: Duke of York, Chelsea

Reporting To: Boutique Manager

Who we are

At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don't just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

• Queen's Award for Enterprise: Sustainable Development 2022
• Ethical Sustainable Jewellery Business of the year 2023, Retail Jeweller
• Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House
• Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces
• Responsible Business of the Year, 2025, Positive Luxury

We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Jeweller/Welder role is an exciting opportunity to help deliver our services to our customers as part of our retail team. Welding is an exciting service that brings permanent bracelets, designed to wear forever to our customers. Your skill, knowledge and experience will help us deliver an unparalleled experience in a fun, accessible, luxury environment.

What you'll do

• Deliver warm and welcoming customer service, making our customers feel relaxed and comfortable in our beautifully designed spaces and trust in your skill and experience
• Confidently style and advise our customers on their jewellery needs, using our exclusively designed products, to help them achieve their desired look
• Bespoke measure and weld permanent jewellery including, but not limited to, bracelets onto our customers wrists
• Advise our customers on the welding process during their appointment
• Maintain excellent product knowledge and complete brand training in order to meet our customers' needs and drive sales
• Support the aftercare process, confidently resolving any problems customers may experience
• Deliver welding services in store through use of welding machinery and equipment adhering to all health and safety procedures
• Provide feedback on product and customer experience to your line manager, raising any issues as soon as they arise
• Be responsible for the accuracy of welding stock items, supporting with inventory checks when required
• Keep the equipment and services area clean and tidy at all times, adhering to brand guidelines and standards
• Assist our customers to personalise their chosen engravable pieces through the use of our engraving machine

Driving Sales and Exceptional Customer Experience

• Achieve individual sales and KPI targets through delivering exceptional service to customers
• Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
• Deliver in store services with confidence (eg: engraving and aftercare)

Supporting the Team

• Comply with Monica Vinader company policies and procedures at all times
• Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment
• Exceptional personal grooming and presentation

Delivering Efficiency

• Support the management team to deliver operational tasks (eg: stock takes, visual merchandising guidelines, stock deliveries)

What you'll bring

• A customer focused mindset, putting them first in all you do
• An understanding and appreciation of the luxury service environment
• Experience in welding or soldering
• A passion for sharing your knowledge with others, willing to help and advise different areas of the business
• Commercial drive to achieve store targets

To be successful at Monica Vinader...

• You are a doer
• You're a team player
• You're humble
• You are honest, straightforward and transparent
• You are a good teacher/mentor (approachable and accessible)
• You want to get your hands dirty
• You solve problems
• You are resilient
• You are flexible
• You are entrepreneurial, smart, and passionate
• If you don't know something, you say so. Then go figure it out quickly
• You love working in a creative environment
• You have a sense of humour
• You are an insatiable learner

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

N/A

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.