Complaint Handler - Blackburn, United Kingdom - Capita

Capita

Verified Company

Blackburn, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The complaint handler ensures that customer issues and concerns are answered efficiently and effectively.

More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title:

Complaint handler

What you'll be doing
- achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation
- deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.
- respond to all contacts from both internal & external customers made via all the available channel
- accurately capture data and enter it on to the relevant systems

More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

What we're looking for:

Excellent interpersonal and organisational skills
Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar
Telephone and computer literate.
Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence
Selfmotivated
NHS pensions experience is ideal but not essential.