Customer Service Administrator - Belmont, United Kingdom - Imperial Professionals

Imperial Professionals

Verified Company

Belmont, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Administrator

Salary:
Up to £35,000 basic

Location:
Durham (hybrid working is on offer)

Role Overview

Our client a leading technology business is looking for a commercially savvy customer coordinator who will be an integral part of the Commercial team and will be the conduit between the sales team and the operations/finance team.

You'll be working directly with some of our largest customers to ensure they receive industry leading after sales support.

Responsibilities:

Manage all postsales activity for their customers through progressive adoption activities, order processing, project management.
Maintain a deep understanding of the our clients product portfolio and speak with customers about the relevant features/functionality for their specific business needs to be able to direct them to the correct department.
Check all details on new Sales Orders
Request vehicle and site location details from customer
Review and managing all sales information and quality in Sales Force
Review and challenge progress on Open Orders report
Ensure information is obtained for customers with specific requirements
Large deals there is an element of project management on larger deals to ensure we're tracking and invoicing correct vehicle types, quantities, prices, amendments etc.
Inputting Sales Orders into SAP
Processing repeat hardware orders for existing customers
Develop strong relationships with Sales, Customer Success, BDM's & Operations to ensure alignment and partnerships to support sales thru services selling.
Be able to communicate technical issues in business or technical terms to the relevant departments.

Requirements:

Previous experience in similar role
Strong knowledge in MS word and process understanding
Strong commercial understanding and experience in dealing with customers
Strong communication skills and technical aptitude
Familiarity with Salesforce, CSM/CRM tools
Selfmotivated team player who has fresh ideas
A real gogetter who takes the initiative to get things done
Enjoys working closely with customers to deliver value and outstanding experience
Selfmotivated with the ability to own and drive initiatives to completion
SAP experience would be an advantage but not essential

For more information on this opportunity please contact Anthony Antoniou at Imperial Recruitment Group

Salary:
£35,000.00 per year

Benefits: