Service Administrator - Truro, United Kingdom - Smallridge Bros Limited

Smallridge Bros Limited

Verified Company

Truro, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are excited to be recruiting a full time Service Administrator based at our Truro depotin Cornwall.

Job Function:

This role is central to productivity of the department. Responsible for administrating the service processes, to maximize administrative efficiency, and supporting the depot service manager in their role. Assisting the service team in maintaining accurate and on-time reports and records. Monitoring and consolidating the time logs, of the service technicians, to provide to the payroll department.

Essential Duties:

Receives and directs internal and external customer inquiries for the service department.
Checks work orders before submission to Service manager and customers.
Maintains service department filing, records and department information.
Opens work orders as directed by the Depot Service Manager and maintains control until they are closed and invoiced.
Coordinates enrolment and followup of training attendance as directed.
May process warranty and/or product improvement claims including the computation of charges, submission, and followup.
May update customer profiles.

Skills &

Qualifications:

Understands the service software in the dealer business system and Deere warranty system, or proven ability to utilise similar tools.
Advanced written communication skills in local language as well as in English.
Ability to create, analyse and interpret reports.
Organisational skills with attention to detail

Job Types:
Full-time, Permanent

Benefits: