Admin Support - Birmingham, United Kingdom - SCC

SCC

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

About The Role:

Role
:
Admin Support - 12 month FTC - SCC Document Services

Location
:
Manchester / Hybrid
Contract Type
:12 Months FTC

Salary Package
:
£21,255-23,000 (depending on experience)

Why SCC?

An inclusive workplace
Excellent package: solid basic and company benefits
Hybrid working in line with role requirements
Career development and lifelong learning opportunities
Opportunity to join Europe's largest privatelyowned IT Company

Key Responsibilities?

Support the management of Installs, Moves & Collections (IMAC) process from a customer perspective including the performance to ensure SLA failure risk is minimised
Obtaining and providing quotes from third party suppliers and for ad hoc requirements
Act as the Site set up coordinator for customers and liaise with the customer equivalent role
Active involvement in managing the customer support and customer specific inboxes
Work with CTS (Technical Support) to increase the number of customers with the M2i agent & encourage customers to use the customer portal

Key Skills / Experience

Confident and professional communication skills both written and verbal.
Proven experience of handling pressurised situations.
Ability to work effectively without supervision.
Previously worked in a customer servicebased environment.
Strong administration skills.
Conversant with MS Office/Excel.

About Us:

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences.

We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment.

No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.