Collection Specialist - London, United Kingdom - Contact Centre Recruitment

Contact Centre Recruitment

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service (Soft Collections)

Salary: £28,000 £30,000 DOE. plus Benefits Package_

Bonus:
Discretionary performance related bonus scheme (capped at 10% annual base salary) following probation, paid quarterly.

Full-time, Office-Based, _
Monday to Friday, 9:00 AM - 5:30 PM_

Client Brief

Our client launched in 2016 to provide vehicle financing on a flexible basis for Ride-Hailing drivers and they at the forefront of the electric vehicle revolution and their mission is to make electric vehicles accessible starting with the ridehailing market (e.g. Uber and Bolt and Rent-ToBuy._
Our _
Customer Experience_ _and Collections Agents are key to our business. As the point of contact for our customers in relation to payments, both reactively in terms of any paymentsrelated questions and proactively in terms of debt collections, you will be responsible for maintaining a high level of customer satisfaction and ensuring timely collections from our customers, both from our live customers and from those customers who plan to terminate their contract._

Your Responsibilities:

Provide excellent customer service to our customers, addressing inquiries and resolving issues promptly.
Manage collections activities, ensuring timely payments and reducing delinquency rates.
Develop and implement customer service and collections strategies to improve overall customer experience and maximize collections efficiency.
Work closely with internal teams to identify and resolve customerrelated issues.
Maintain detailed and accurate customer account records, actioning transactions, and processing customer payments.
Identification of customer vulnerability, providing the appropriate support
Compliance with FCA, TCF, AML, GDPR & PCI guidelines

Requirements:

A friendly personality and at least 2 years customer service and collections experience.
Excellent organisation, communication (oral and written) and interpersonal skills.
Strong negotiation and influencing skills (including in relation to payment plans/settlements)
Problem solving skills the ability to work with customers to find mutually agreeable solutions.
Proficient in using MS Office (including Excel) and CRM software.

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Benefits_

Bonus: Discretionary performance related bonus scheme in place (capped at 10% annual base salary) following probation, paid quarterly.
Pension: Statutory pension scheme.
Holiday: 20 days per year plus bank holidays.

Job Types:
Full-time, Permanent

Salary:
Up to £30,000.00 per year

Benefits: