Administrative Assistant - Stocksfield, United Kingdom - Clifford James

Description

• Take incoming telephone calls for the department, set up new claims, resolve queries regarding established matters where possible, screen calls if appropriate and take and record clear messages.
• Internally, liaise with the finance team, motor engineers and other departments.
• Externally, liaise with our lease company customer, their customer, vehicle repairers, insurers, solicitors, and other suppliers in the process.
• Maintain confidentially.
• Raise serious or unresolved matters to your line manager.

• Receive notification of new cases, engage with our client and input accurate and relevant information into the case management system.
• Using a daily task list, monitor and progress files in accordance with defined polices either in writing or by telephone.
• Prepare going post daily, being clearly and appropriately labelled and packaged.
• Regular filing of all paper correspondence in accordance with the CJC procedures.
• Where required, provide general administrative support to the management team
• Manage all administration aspects of new files, including file creation and chasing outstanding information.

• Additional responsibility may be agreed on a temporary or permanent basis to meet the business programme of growth or to support personal development.
• Compliance with regulatory rules.
• Agreed claim creation, conversion and other targets as per the Manager instruction.
• Achievement through demonstration of Company values
• Use suppliers computer systems to receive updates, key information.
• Where appropriate, refer the case file for litigation.
• Follow the close down processes for archiving resolved cases.

• Proficiency in Microsoft Office, and other computerized systems
• Excellent phone etiquette and strong communication skills
• Accurate data entry skills with a keen eye for detail
• Strong organizational skills with the ability to prioritize tasks effectively
• Ability to type quickly and accurately
• Previous experience in an administrative or clerical role is preferred

• Compliance with regulatory rules
• Showing a willingness to collaborate with others
• Ability to prioritize own workload and adapt to change
• Achievement of targets through demonstration of Company values.

Company pension, death in service, free car parking facilities, easy access to A69, commutable to Newcastle or Hexham, rural and picturesque office location, complimentary tea and coffee making facilities, smart casual dress code.

• Casual dress
• Company pension
• Free parking
• Onsite parking

• Monday to Friday

• Do you live within 50 miles of Stocksfield, Northumberland?

• GCSE or equivalent (preferred)

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

• English (required)

• Driving Licence (required)

• United Kingdom (required)