Customer Service Advisor - Milton Keynes, United Kingdom - Atlantic Data Ltd

Atlantic Data Ltd

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Support Advisor | £24,000pa (DOE) | Software solutions | Milton Keynes

About Atlantic Data

Atlantic Data specialises in providing web-based solutions that streamline essential HR and recruitment processes for SMEs and large organisations from across the UK.

Client Support Advisor
Joining our Client Support team, you'll be responsible for providing a positive and friendly style of customer service to our clients ensuring their query is successfully resolved in the first attempt

Your tasks will include:

Investigating and resolving softwarerelated queries.
Providing the correct guidance relating to criminal record checking legislation.
Support the resolution of criminal record checking entitlement queries.
Process new client enquires, from assessing needs through to onboarding.
Maintain a strong working knowledge of our client systems.

Queries will be varied and will keep you on your toes
This is a full-time, permanent role of 40 hours per week, Monday to Friday, 9am to 5pm. Meaning no weekends or evenings, and we close over Christmas

Describing our new Client Support Advisor

A friendly yet professional style of customer service.
Confidence in using IT systems and guiding others through processes.
Comfortable managing complicated queries.
At ease when breaking down suitable solutions into bitesize, easytofollow, steps.
Team player with a great sense of humour.
Excellent communication skills both verbal and written.
A fantastic, polite, and welcoming telephone manner.
Strong active listening skills.
Ability to think ahead for the client and advise on actions that'll be required later.

The benefits

An initial holiday entitlement of 29 days that'll increase over time
Pension scheme
Death in Service (4x salary)
Charity and social events throughout the year, including Summer and Christmas parties
Free onsite car park and bicycle storage
A refer a friend incentive
A full, indepth orientation that set you up for success
Specsavers eyecare vouchers.

**Your next steps