Helpdesk Administrator - Darlington, United Kingdom - HVAC FM

HVAC FM

Verified Company

Darlington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Helpdesk Administrator

Location:
Darlington - DL1

Salary:
Up To £30,000

Hours:
Mon-Fri 8am - 5pm

Holidays:
Bank Holidays
You will be working for one of the largest Facilities Maintenance Companies in the World. They are a well-known global company who specialise in the Commercial, Industrial, Retail, Government, Healthcare and Educational sectors.

This is a fantastic opportunity for someone looking for a career and progression within a well established company

They are looking to recruit a Help Desk Operative based in Darlington.

The role of Helpdesk Administrator:

First point of contact for customer
Raising jobs for reactive and corrective action work orders
Closing off jobs for engineers where required
Raising purchase orders to subcontractors for reactive works
Booking in reactive and PPMs with clients for subcontractor
Assisting with system closures
Effective management of subcontractors and obtaining updates
Working in conjunction with Regional Management and Coordinators to ensure seamless management of contract
Acting as key point of contact for subcontractors
Assisting in keeping work in progress levels on contracts to a minimum by ensuring timely completion of jobs.
Managing chases, complaints, and escalations

The offer:
This is a Permanent position