Front of House Manager - Edinburgh, Scotland

Job summary

The Front of House Manager will oversee all hospitality operations within a healthcare setting, ensuring a seamless experience for residents, visitors, and staff.

Responsibilities

• Manage all front-of-house operations, including reception and guest services.
• Ensure high standards of hospitality are consistently delivered across the facility.
• Coordinate with other departments to maintain a welcoming environment for residents and visitors.
• Train and supervise front-of-house staff to achieve service excellence.
• Handle any complaints or issues promptly and professionally.
• Develop and implement procedures to streamline hospitality services.
• Monitor budgets and ensure cost-effective operations without compromising quality.
• Maintain compliance with health, safety, and hygiene standards.

Qualifications

• Experience in managing hospitality or front-of-house operations, ideally within the healthcare or hospitality & leisure sector.
• Strong leadership and supervisory skills with the ability to motivate a team.
• Excellent communication and interpersonal abilities.
• Knowledge of health and safety regulations in a professional setting.
• A proactive approach to problem-solving and service improvement.
• Ability to manage budgets and maintain cost-effective operations.

Job description