Recruitment Specialist - London, United Kingdom - Careers at Rethink Group

Description

Rethink take bright, hardworking people, invest in them and make them brilliant, through building a culture of experiment and fuel a thirst for knowledge. We make recruitment a competitive advantage to our clients.

The Account Specialist is responsible for facilitating the hiring process of contract employees, managing day to day account activities, ensuring outstanding customer service and managing relationships between the customer (hiring managers) and the approved vendors.

DUTIES AND RESPONSIBILITIES:

• Appropriately manage the customer and supplier relationship by building a professional rapport, following up consistently, and by maintaining ongoing contact and communication
• Act as a cooperative and contributing team member to ensure that a high level of service is always offered to both customers and suppliers
• Proactively identify service delivery issues and provide appropriate and timely solutions
• Conduct resource planning with hiring managers to anticipate future staffing needs
• Ensure that all key service delivery objectives are met by taking an active role in continuous improvement of service delivery processes, and in maintaining and improving contractor/supplier quality
• Act as the main point of contact and maintain all supplier relationships
• Interact daily with hiring managers and suppliers to resolve programme related issues
• Exercise screening techniques that ensure only highquality résumés are forwarded to the customer for review
• Successfully negotiate the bill rates to ensure they are aligned with current market rates and closely related to the necessary job criteria
• Finalise and manage final fulfillment through the use of eaction technology
• Confirm assignment logistics between hiring manager and supplier regarding the contractors' assignment information (i.e. start and end date, location, rates, hours etc.)
• Manage and facilitate all onboarding activities to ensure timely start dates
• Ongoing worker management including end date and assignment negotiations
• Manage and facilitate all offboarding activities in timely manner
• Use bill rate benchmarking data and competitive bidding to ensure cost containment for the customer
• Work with credit control function to monitor and chase PO's and payment data
• Working in line with agreed Service Level Agreements Other responsibilities as assigned, for example ongoing Hiring Manager technology training

ESSENTIAL SKILLS:

• Proven experience within the recruitment industry, preferably with some experience in an onsite capacity
• Comfortable with developing professional relationships with clients and suppliers
• Excellent communication skills
• Proficient negotiation and interviewing skills
• Efficient time management skills
• Proficient knowledge of the MS office suite (Word, Excel, PowerPoint) and eprocurement tools or applicant tracking systems

QUALIFICATIONS REQUIRED:

• Bachelor's Degree preferred, but not essential

COMPETENCIES:

• Excellent communication skills
• Service Excellence putting the customer at the forefront of all actions
• Impact and influence
• Commercial Awareness
• Problem solving
• Team working
• Managing & building relationships
• Taking the initiative & accountability
• Innovative and creative thinking

Values:


We Trust
- Trust is the foundation of our success, we maintain high trust in one another and are trusted to do what we do.

**We Grow
- We're always learning - it never stops. We take accountability for our own personal growth. We strive to challenge ourselves every day and be the best we can be.

We're Curious - We're not afraid to ask 'why' or challenge the status quo, we seek to do better and be exceptional every day, for ourselves and our clients, we are purposely curious, independently and as a team. We're Autonomous - We 'own it'. We are empowered to challenge, be curious, make decisions and put forward ideas. We're Authentic - We are who we are, and we bring our true authentic selves to work every day. We are inclusive, open, honest and non-judgemental and we lead ourselves and our teams by example


We're Autonomous - We 'own it'. We are empowered to challenge, be curious, make decisions and put forward ideas.


We're Authentic - We are who we are, and we bring our true authentic selves to work every day. We are inclusive, open, honest and non-judgemental and we lead ourselves and our teams by example.


A Place for Everyone

• We are an equal opportunity employer and aim to build a workforce that is truly representative of all sections of society, our clients, and the communities in which we operate. We encourage equality and inclusivity in our workplace by committing to an environment in which each employee feels respected and able to give their best._
• If you have a preferred pronoun, please feel free to highlight this during the process (e.g. she/her, he/him, they/them, etc.)._

**The Extras