Front of House Co-ordinator - Gloucester, United Kingdom - Delta By Marriott Cheltenham Chase

Delta By Marriott Cheltenham Chase

Verified Company

Gloucester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
QHC11976

Branch:
Delta By Marriott Cheltenham Chase

Location:
Cheltenham Chase, Brockworth, Gloucester

Salary/Benefits:
£10.50 p/h

Contract type:
Permanent

Hours:
Part Time

Shift pattern:9:30-15:00

Hours per week:25

Posted date:22/11/2023

Closing date:24/12/2023

**_
Do you pride yourself on providing outstanding customer service?_**
_ Are you currently seeking a new challenge?_
You will support the Front of House team in the co-ordination and sales of the guest experience from the initial reservation, through to arrival and everything in between

What will I do?

Assist with the coordination of dinner appointments and if the hotel also has golf, spa leisure facilities you will also coordinate these appointments, prior to the guests arrival
Upsell drive the sales of available room upgrades, as well as informing guests about food, beverage and leisure opportunities that are available
Encourage guests to return to the hotel, or offer information about other hotels within the QHotels collection
Ensure brand loyalty programmes are promoted to guests and act as a Brand Champion
As part of the daily arrivals checks, ensure we source new corporate sales leads and add additional information to reservations
Maintain a close relationship with guests prior to their stay and ensure they have a good experience during their stay
Carry out daily checks on all reservations
Review all reservation traces
Fully understand all room types, location, views, configuration and hotel facilities
Coordinate all direct guest requests or those made via third party websites
Ensure any special requests made by guests are followed through
Manage the Reservation inbox and also action messages via 3rd parties
Work with the Front of House Manager to ensure full understanding of all rates, packages and special promotions
Review all no shows / cancellations, room allocations and group reservations
Carry out other Admin/Coordinator duties as and when required

Is this the role for me?

Previous experience in a hotel admin/front of house role
Strong Administration / Coordination skills
Confidence to sell
Able to demonstrate your ability experience in providing high quality service
Passionate about customer service
Ability to multitask
Organised and able to prioritise
IT literate

Why The QHotels Collection?

Family and Friends discounts in hotels across The QHotels Collection
Free onsite parking
Various Employee celebratory days throughout the year
Support with training professional qualifications, including course fees
Carve out your own career path with The QHotels Collection as there will be progression career development opportunities across our hotel portfolio
Internal talent exchange network
Access to an Employee Assistance Programme, 24/7, 365 days a year

The Armed Forces Covenant is a voluntary statement of mutual support between a civilian community and its local Armed Forces Community. It is intended to complement the Armed Forces Covenant, which outlines the moral obligation between the Nation, the Government and the Armed Forces. The QHotels Collection proudly support the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.