Logistics Customer Service Supervisor - Tilbury, United Kingdom - Textile Logistics

Textile Logistics
Textile Logistics
Verified Company
Tilbury, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are looking for an experienced Customer Service Supervisor to join the team at our growing fashion logistics business here in the UK.

In this role you will be responsible for overseeing the customer service team to ensure the highest level of customer satifaction is acheived.


Responsibilities:


  • Planning and monitoring daily deliveries in a timely and costeffective manner
  • Booking the stock in and preparing the relevant paperwork
  • Maintain relationships and daily reporting with 3rd party carriers
  • Understanding of Customs requirements and managing ETSF preferable
  • Ensuring the team is kept motivated
  • Providing leadership and support to the team
  • Responsible for managing workload and priorities
  • Confident and able to communicate with various stakeholders
  • Preparing KPI reports

Skills, Qualifications and Expertise

  • Ability to analyse data
  • Good MS Excel skills
  • Experience of working to tight deadlines
  • Flexibility in approach to work.
  • Ability to prioritise workload.

Competencies

  • Good Analytical / Problem Solving skills
  • Good Communication written and verbal skills
  • Good Organisational skills
  • Good Team Work skills
  • Flexibility
  • Proactive
  • Systematic approach to work.
  • Ability to form strong working relationships

Salary:
£28,000.00-£30,000.00 per year


Benefits:


  • Company pension
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Health & wellbeing programme
  • Onsite parking
  • Referral programme

Schedule:

  • Day shift
  • Monday to Friday

Experience:


  • Logistics: 2 years (required)

Work Location:
In person
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