Customer Service Coordinator - Runcorn, United Kingdom - Fresenius Kabi Limited

Fresenius Kabi Limited

Verified Company

Runcorn, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:
Are you a personable and customer-focused individual, with previous experience in customer services?

Due to business growth, we are looking to expand our Customer Services department.

As a Customer Services Co-ordinator, you will be responsible for ensuring the smooth running of the day-to-day processes relating to your Customers.

You will have excellent listening and communication skills and the ability to deal with all queries and some difficult situations.

This role is a 12 month fixed term contract, working 37.5 per hours a week Monday-Friday and based at our offices in Runcorn.

Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition.

The company's products and services are used to help care for critically and chronically ill patients.

With a corporate philosophy of 'caring for life', the company's goal is to improve the patient's quality of life.

Our product portfolio included a comprehensive range of IV generic drugs, infusion therapies and clinical nutrition products as well as the medical devices for administering these products.

Responsibilities:

Processing all Customer purchase orders accurately and on the day they are received
Processing the daily EDI orders and ensuring all standing orders are actioned in a timely manner
Ensuring all planned outgoing calls and incoming calls are actioned in a timely manner
Arranging collections of product and equipment when requested
Actioning the daily shortage report for customers
Liaising with hospitals to advise on any out of stock products, restrictions or any other delay to a scheduled delivery
Ensuring all products which are not delivered on the due date, have the appropriate reason code assigned to them
Logging issues in a timely manner onto Ulysses and arranging replacement orders, collections and debits/credits
Working with the Field Service Engineers, to create service orders and maintain the relevant systems and documentation
Attending relevant training sessions (may include, but not limited to Product Training, Systems training and QA topics)
Providing customers with Certificate of Analysis and Certificate of Conformance upon request
Informing customers of Bank Holiday arrangements, changes to orders and delivery dates

Qualifications:

Customer service experience, either phone based or face to face is essential
Excellent administration skills to ensure accurate information for all registrations of new patients and deactivations
Excellent communication skills and the ability to deal with all aspects of queries, including difficult and sensitive situations
Ability to work under pressure in a fastpaced environment
Able to express empathy to our patients and their families or carers and understand their needs
Interpersonal skills
GCSE in both Maths and English at a grade C or above (or equivalent) or a Customer Service NVQ