Complaints Officer - West Yorkshire, United Kingdom - Eden Brown Synergy

Eden Brown Synergy

Verified Company

West Yorkshire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Complaints Officer

I am working with a Public Sector Organisation based in Leeds who are looking for a Complaints Officer for 3 Months Initially.

The role is full time, to start ASAP and paying up to £28 Umbrella per hour. The role is in scope of IR35.***
Job Purpose

To work with the customer relations manager in ensuring that the department meets its statutory duties in respect of Complaints and Representations under the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 and corporate duties under the Leeds City Council's compliments and complaints policy.

Duties and Responsibilities

Appoint and support appropriate investigating officers and liaise with them, and with complainants, to bring about effective resolutions to complaints.
Responsible for the effective day to day administration of the work of the complaints service including appointment scheduling, correspondence management, casework progress chasing, file management and archiving.
Assist the customer relations manager/officer in maintaining a register of all complaints and compliments received by the directorate, through logging of information on the computerised information system.
Provide a professional and sensitive telephone, written and face to face enquiry and complaint service.
Prepare simple reports analysing complaints information as directed by the customer relations manager/officer.
Participate in training and development activities as necessary to ensure up to date knowledge, skills and continuous professional development.

Accountabilities