Student Success Information Advisor - London, United Kingdom - Pearson

Pearson

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Why Pearson

Pearson is a global education company that helps people around the world to make progress in their lives through learning.

With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose.

We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets.

This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education.

Why we need you

We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world.

Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.

Why Pearson Online Learning Services

This is an outstanding opportunity to be part of an innovative new online learning service that Pearson has launched in the UK.

Working in partnership with leading UK universities across the country, the POLs UK team provides online learning services including marketing, student recruitment, course content development, training and ongoing student support.

As a start up hungry unit every member of our team responds positively to breaking new ground,and are willing to challenge current practice and to be challenged themselves.

Why Student Success

The team brief is to deliver best in class student support with the aim of achieving the highest levels of student satisfaction and enrolments from one module to the next.

Our Student Success Information Advisors have the highly rewarding experience of becoming an extension of the university partnership they work with and being an expert in supporting students on the programmes they work with.

The team is attractive to those people who want to work in a higher education environment, speak daily with students from around the globe, many with very interesting life stories and diverse backgrounds.

Working closely with the team of Student Success Progression Advisors, the Student Success Information Advisors provide high-quality support to students from initial enrolment and throughout their study journey, as they progress towards successful completion of their chosen programme.

About the job

Highly organised and self-motivated you will be someone who enjoys working with people in a customer service/support capacity in a commercially focused environment.

You will demonstrate a great customer service ethos, a high attention to detail, be an effective team player and be keen to achieve high satisfaction targets whilst delivering outstanding student support to students across a portfolio of programmes.

Key Responsibilities:

Act as a programme specialist, ensuring extensive knowledge in a particular curriculum area in addition to university policies, regulations and support services, to meet individual students' requirements
Welcome new students to their programme, demonstrating high levels of knowledge and pastoral support to prepare students for the rigour of postgraduate academic study and setting students up for success in their chosen programme
Efficiently build rapport with a student base, remaining committed to delivering high levels of support as students navigate the complexities and challenges of online study from enrolment to successful completion of their chosen programme
Consistently achieve high levels of student satisfaction and an on target positive Net Promoter Score from students across a portfolio of programmes
Achieve annual and teaching period reenrolment targets while maintaining a commitment to the ideal student experience
Deliver high quality, engaging and informative webinars at key milestones, as the student base progress throughout their study journey
Establish and maintain excellent relationships throughout the Student Success Team, sharing knowledge and experience to ensure a high standard of service and student progression is maintained
Help to develop effective processes to ensure a proactive approach to student support, progression and retention
Record data and student communication accurately to monitor student cases, progress and resolutions
Maintain detailed and accurate student records on our customised Salesforce CRM system
Act as an ambassador in representing the Student Success team on projects to evolve the team approach
Be a supremely positive advocate for change
Demonstrate our Company and POLS Values and act as a Brand Ambassador