Remote - 6m Ftc - Customer Experience Specialist - Daventry, United Kingdom - Percepta

Percepta

Verified Company

Daventry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Remote - 6m FTC - Customer Experience Specialist, UK & DE
GB-ENG-Daventry

Description:

CX Specialist - Recall Team (6m Fixed Term Contract)

Location - Remote (close to Daventry, NN11)

Induction Start Date - 18th March 2024

Onsite Training - Fully paid training and IT equipment provided.

Salary - £26,000 per annum (pro rata)

Hours - Full Time - 40 hours per week - Monday to Friday am to 5.30pm

You must be based within travelling distance of our office at Daventry, N
N11 to collect and return, in person, your IT equipment.
At Percepta, we bring first-class service across each market we support.

As Customer Experience Specialist on our Recall Team
based remotely, but within travelling distance of Daventry, NN11, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing:

During a Typical Day, You'll:

Provide an exceptional customer experience with focus on building a relationship of trust and enthusiasm through ownership of the contact.
Act as a resource of all product knowledge and service support
Actively listens to the customer while controlling the interaction to lead the customer in a

- professional and efficient manner

Act as a liaison between customer, Sales, Technical hotline, PD, Warranty support and

- dealership by following up to ensure customer satisfaction.

Responsible for handling inbound customer calls in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs,
Exhibit strong follow up and organisational skills, in both verbal and written communication.
Responsible for resolving customer issues using all available resources, including Dealers,
Subject Matter Expert's, Field Managers, Stakeholders, Knowledgebase
Responsible for documenting customer inquiries and concerns using CRM tool.
When necessary, use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans.
Participate in business related marketing and sales projects.
Ability to meet specified goals as set forth by management.
Provide feedback to management for the continued and improved performance of the department.

- to foster positive results and growth

Work as a team player assist other team members when in need of support.
Other duties as assigned.

What You Bring to the Role:

Experience, appreciation and/or passion for the Ford Brand or Passenger Vehicles.
Practiced experience in a Contact Centre or Customer Service role.
Knowledge of the automotive industry a plus.

What You Can Expect:

22 days Annual leave to start (pro rata),
Life Assurance 4 x annual salary,
Contributory pension scheme,
Employee Assistance Program (EAP).

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play with them every day.

As a Percepta team member, you can expect:

Culture of Service - to be treated like you are the customer from day one.

Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions.

Respect- a team that is accountable, dependable and gives you their full attention.

Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.

Career
Growth - lots of learning opportunities for aspiring minds

Diversity - be a part of our growing diverse and community-minded organization that is all about having fun

Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.