Customer Service Representative - Edinburgh, United Kingdom - CSP U.K. LTD

CSP U.K. LTD
CSP U.K. LTD
Verified Company
Edinburgh, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.

This is a full-time position with opportunities for growth and development.


Duties:


  • Answer incoming customer inquiries via various face to face channels
  • Provide accurate and timely information to customers regarding products, services, and promotions
  • Utilize data entry skills to update customer accounts and maintain accurate records
  • Upsell additional products or services to enhance the customer experience
  • Communicate effectively with customers to understand their needs and provide appropriate solutions
  • Analyze customer feedback and trends to identify areas for improvement in products or processes
  • Maintain a professional and courteous demeanor at all times, ensuring a positive customer experience
  • Follow phone etiquette guidelines to ensure clear and effective communication

Skills:


  • Excellent verbal and written communication skills in English
  • Strong data entry skills with attention to detail and accuracy
  • Ability to analyze customer needs and provide appropriate solutions
  • Exceptional interpersonal skills to effectively communicate with customers
  • Knowledge of phone etiquette to ensure professional customer interactions

Job Types:
Full-time, Permanent


Pay:
From £26,610.87 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 12/05/2024
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