Claims Advocate - London, United Kingdom - The Ardonagh Group

The Ardonagh Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose of the Role:

Claims Advocacy - To support the APAC Claims Team by effectively processing and settling claims in order to deliver a quality claims service to clients both internal and external.

Key Role Accountabilities:

Principal Tasks

Providing support to the team members as and when required.
Managing own workload, and time, to maximise efficiency.
Ensuring that deadlines and targets are met.
Dealing with a claim notification by identifying the appropriate risk, review details in conjunction with instructions and coverage/wording afforded, acknowledge to client/intermediary, prepare claims file accurately and promptly and maintain inhouse and external computerised claims records.
Producing claims information and presenting to insurers, either in written or networked format; and dealing with any resultant instructions, queries, and enquiries.
Monitoring insurers' agreement and payment of funds and ensuring that payment is made to the appropriate beneficiary.
Ensuring relevant insurer's instructions are notified to client/expert and viceversa.
Building meaningful relationships with clients, experts, and insurers by dealing with them in a prompt, friendly and professional manner always
Developing effective working relationships with placing colleagues, including, where required, the maintenance and provision of claims statistics for renewal or similar purposes.
Building effective liaison with accounting colleagues both in respect of collection/payment of funds, any queries, and the subsequent clearance of accounting entries.

Generic Knowledge Requirements

Good GCSE/A level grades or relevant degree
Ideally a general knowledge of Liability Insurance, particularly Casualty albeit not necessarily vital.
Proficient in Word, Excel and PowerPoint
Strong communication skills and strategic thinker
Ability to work both independently and as part of a team
A positive, enthusiastic and confident disposition
Ability to prioritize and proactively meet deadlines
Customer focused and keen to provide the highest quality of service delivery.

Specific Knowledge Requirements

Knowledge of company practices, procedures, and service standards.
Knowledge of Claims Division business strategy, goals, and objectives.
Knowledge and/or awareness of company IT systems and processes

Competencies Required

Ability to retain existing business and the confidence of the client.
Ability to work effectively as part of a team.
Ability to work under pressure and meet deadlines.
Ability to use Microsoft Word, Excel, and PowerPoint packages.
Good written and numeracy skills.

Qualifications & Experience:

Strong Attention to detail and natural problemsolving skill.
Ability to work under pressure and prioritise work accordingly.
Proactively identifies and attempts to resolve issues.

- _I_deally _CLASS/ECF proficient._
- _Claims bordereaux processing experience preferred._

Person Specification (s
_tandard of performance and conduct expected):_

At all times behave in a way that upholds and promotes the good name and reputation of the firm.
Maintain the highest standards of professional endeavour, integrity, confidentiality, financial propriety and personal conduct.
Treat as paramount the quality of service provided to the customer in terms of speed of response, frequency of communication and the timely presentation of documentation.

Deal honestly and fairly with fellow employees, customers, and others within the insurance profession.

Take responsibility for own learning and development; keep up to date with developments in law and practice relating to own field of expertise; and ensure that all external and internal training obligations and requirements are fulfilled.

Value other team members as colleagues.