Servicenow Architect - London, United Kingdom - Oliver James

Oliver James

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Oliver James are currently engaged with a London based Global Logistics client of ours who are in the market for a ServiceNow Architect to come in and be a key component in their optimisation of ServiceNow.

This is a great opportunity to join an organisation of significant scale on their transformation journey and play a critical role as they build and manage services which are critical to their success.

Key Responsibilities Include:

Day to day technical management of the ServiceNow Product Suite.
Manage the continual service improvement backlog, with a fortnightly measure on progress and deliverable elements.
Ensure that there is a reliable mechanism and process to allow for the configuration/customisation of ServiceNow, including creating workflows, UI, client scripts, business rules and asset discovery.
Ensure there is an automated and improving approach to allow for frictionless service requests from

customer requirements including requests, request items and tasks using work-flows -to manage data
flows from the customer to the support teams providing the service

Perform integration's and process automation using ServiceNow capabilities, ensuring that ServiceNow

remains the focus point and linking tool to other departments backlogs, and tooling to allow for
friction-less integration and collaboration.

Requirements:

Demonstrable expert knowledge and skills to create capabilities to drive Selfservice and

automation. (Service Portal, Orchestration, Integration Hub).

Experience with automating users in the Onboarding/ Offboarding within Active Directory & SAP

SuccessFactors.

ServiceNow implementation and development experience in ITSM modules (Incident, Problem,

Change, Service Catalogue/ Request Fulfilment, CMDB & Asset/Procurement).

Strong ITBM (SPM) knowledge to drive automation and efficiency within the PMO function.
Strong Asset Management experience to drive governance, audit, and expenditure forecasts