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Quality Assurance Specialist - Stockport, United Kingdom - Takepayments Ltd

Takepayments Ltd

Verified Company

Stockport, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role:

Our Call Review team offer valuable feedback by listening to our call centre calls and providing thorough and helpful advice to team members to help them achieve their goals and targets.

On a daily basis, you will pro-actively call listen and engage with team members to provide feedback.

Benefits of being our Call Review Quality Assurance Executive

Excellent Basic Salary of £20,000
In depth Training and Development with the opportunity to progress your career
Incredible events and incentives including half yearly 5star events, and the chance to go to Portugal
No Weekends

40 Hour week - Shifts between 8am and 5.30pm Monday to Friday

Requirements for our Call Review Quality Assurance Executive

1+ year call monitoring experience in a call centre environment
Excellent attention to detail and accuracy
Strong PC Literacy skills, knowledgeable with Microsoft Office Applications
Organised, excellent time management and ability to work alone and with a team

Responsibilities of our Call Review Quality Assurance Executive

Listen to calls to provide feedback
Identify, feedback and offer solutions on trends
Maintenance of spreadsheets and data compilation to provide valuable MI
Provide insights on quality coaching areas to managers
Be efficient and organised

About Us
Takepayments offer a market-leading range of solutions, including
card terminals,
online paymentsand
POS systems.

We focus on quality, value and high levels of customer service, to ensure that all of our merchants have the right product, at the right price, and importantly, the right level of post-sales support they need.

INDAJ

Job Types:
Full-time, Permanent

Salary:
£20,000.00 per year

Benefits: